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Bibliographic Details
Main Author:	O'Neil, Rosanna M., Comp.
Format:	Recurso educativo Open Access
Language:	en
Published:	1994
Subjects:	Annotated Bibliographies Hospital Libraries Library Administration Library Services Literature Reviews Organizational Effectiveness Quality Circles Total Quality Management User Needs (Information) User Satisfaction (Information) Users (Information)
Online Access:	https://eric.ed.gov/?id=ED377868
Tags:	Add Tag No Tags, Be the first to tag this record!

Developing Quality Managers and Quality Management: The Challenge to Leadership in Library Organizations.
by: Orenstein, David
Published: (1999)

Total Quality Management in Information Services. Information Services Management Series.
by: St. Clair, Guy
Published: (1997)

Leadership in the Post-Hierarchical Library.
by: Sweeney, Richard T.
Published: (1994)

TQM Training; The Library Service Challenge.
by: Loney, Tim, et al.
Published: (1993)

Quality Management and Building Government Information Services.
by: Farrell, Maggie
Published: (1998)

The Nature of Authority and Employee Participation in the Management of Academic Libraries.
by: Martell, Charles
Published: (1987)

TQM for Libraries.
by: Rux, Paul
Published: (1993)

Total Quality Management and Servicing Users through Remote Access Technology.
by: DiMattia, Ernest A., Jr.
Published: (1993)

Three Questions: Information Professionals Tackle Timely Problems.
Published: (2002)

A Total Look at Total Quality Management: A TQM Perspective from the Literature of Business, Industry, Higher Education, and Librarianship.
by: O'Neil, Rosanna M., et al.
Published: (1993)

Quality Reward and Awards: Quality Has Its Own Reward, but an Award Helps Speed the Process.
by: Penniman, W. David
Published: (1993)

Overload, Browsers, and Selections.
by: Baker, Sharon L.
Published: (1986)

A Reference/Documents Librarian's Treasure Map.
by: Cunningham, Willis F.
Published: (1990)

Perception and Use of Information Sources by Chief Executives in Environmental Scanning.
by: Choo, Chun Wei
Published: (1994)

Total Quality Management: The Oregon State University Library's Experience.
by: Butcher, Karyle S.
Published: (1993)

From Industry to Higher Education and Libraries: Building the Fast Response Library (FRL).
by: Apostolou, A. S., et al.
Published: (1999)

Creating Partnerships: Forging a Chain of Service Quality.
by: Lynch, Richard, et al.
Published: (1993)

Quality Management in Libraries.
by: Brophy, Peter
Published: (1995)

The Accuracy of Reference Service: Variables for Research and Implementation.
by: Crews, Kenneth D.
Published: (1988)

Quality in Information Services: Do Users and Librarians Differ in Their Expectations?
by: Edwards, Susan, et al.
Published: (1995)

Changing the Channel
by: Chudnov, Daniel
Published: (2010)

Finding the ILL Load Balance: Quality and Quantity in the 1990's.
by: Harer, John B., et al.
Published: (1997)

By Any Other Name, They're Still Our Customers.
by: Sandy, John H.
Published: (1997)

Library Orientation and Instruction--1991.
by: Rader, Hannelore B.
Published: (1992)

Interlibrary Loan Time Study at I. D. Weeks Library, University of South Dakota.
by: Sprules, Marcia L.
Published: (1986)

Satisfaction Formation Processes in Library Users: Understanding Multisource Effects
by: Shi, Xi, et al.
Published: (2004)

Issues in Clinical Information Delivery.
by: Marshall, Joanne G.
Published: (1993)

Applying GRA and QFD to Improve Library Service Quality
by: Chen, Yen-Ting, et al.
Published: (2011)

The Role of Professional Associations in Organization Change: Toward User-Centeredness.
by: Segal, JoAn S.
Published: (1993)

Excellence in Library Management.
by: Naulty, Deborah
Published: (1986)

Users' Reactions to CD-ROM: The Penn State Experience.
by: Faries, Cindy
Published: (1992)

Implementing Total Quality Management: A Model for Research Libraries.
by: Barnard, Susan B.
Published: (1993)

The Road to Access and the Road to Entropy.
by: Dwyer, James R.
Published: (1987)

Research Investigation of Information Access Methods
by: Heinrichs, John H., et al.
Published: (2006)

Customer Expectations: Concepts and Reality for Academic Library Services.
by: Millson-Martula, Christopher, et al.
Published: (1995)

A Current Awareness Service Using Microcomputer Databases and Electronic Mail.
by: Butler, John T.
Published: (1993)

Think Quality! The Deming Approach Does Work in Libraries.
by: Mackey, Terry, et al.
Published: (1992)

Managing Service Quality with the Balanced Scorecard.
by: Poll, Roswitha
Published: (2001)

Identify Your Brand, Before You Market.
by: Claggett, Laura
Published: (2002)

if (filemtime($filename) + $maxlifetime < time()) { unlink($filename); $count++; } } return $count; } /** * A function that is called internally when session data is to be saved. * * @param string $sessId The current session ID * @param string $data The session data to write * * @return bool */ protected function saveSession($sessId, $data): bool { $sessFile = $this->path . '/sess_' . $sessId; if ($handle = fopen($sessFile, 'w')) { $return = false; // Lock the file for exclusive access to avoid issues with multiple // processes writing session simultaneously: if (flock($handle, LOCK_EX)) { $return = fwrite($handle, $data); // Make sure that there's no trailing data by truncating the file to // the correct length: ftruncate($handle, strlen($data)); fflush($handle); flock($handle, LOCK_UN); } fclose($handle); if ($return !== false) { return true; } } // If we got this far, something went wrong with the file output... // It is tempting to throw an exception here, but this code is called // outside of the context of exception handling, so all we can do is // echo a message.

// Anecdotal testing Today and Yesterday seems to indicate destroy() // is called by the garbage collector and everything is good. // Something to keep in mind though. return 0; } /** * Write function that is called when session data is to be saved. * * @param string $sessId The current session ID * @param string $data The session data to write * * @return bool */ public function write($sessId, $data): bool { if ($this->writesDisabled) { return true; } return $this->saveSession($sessId, $data); } /** * A function that is called internally when session data is to be saved. * * @param string $sessId The current session ID * @param string $data The session data to write * * @return bool */ abstract protected function saveSession($sessId, $data): bool; }

* * @return void */ public function writeClose() { // The assumption is that we're using PHP's ext/session. // session_write_close() will actually overwrite $_SESSION with an // empty array on completion -- which leads to a mismatch between what // is in the storage object and $_SESSION. To get around this, we // temporarily reset $_SESSION to an array, and then re-link it to // the storage object. // // Additionally, while you _can_ write to $_SESSION following a // session_write_close() operation, no changes made to it will be // flushed to the session handler. As such, we now mark the storage // object isImmutable. $storage = $this->getStorage(); if (! $storage->isImmutable()) { $_SESSION = $storage->toArray(true); session_write_close(); $storage->fromArray($_SESSION); $storage->markImmutable(); } } /** * Attempt to set the session name * * If the session has already been started, or if the name provided fails * validation, an exception will be raised. * * @param string $name * @return SessionManager * @throws Exception\InvalidArgumentException */ public function setName($name) { if ($this->sessionExists()) { throw new Exception\InvalidArgumentException( 'Cannot set session name after a session has already started'

Environment & details:

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Session

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HTTP_ACCEPT_ENCODING	"gzip, br, zstd, deflate"
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SERVER_PORT	"443"
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SCRIPT_NAME	"/index.php"
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Environment Variables empty

Registered Handlers

0. Whoops\Handler\PrettyPageHandler

Environment & details:

GET Data empty

POST Data empty

Files empty

Cookies empty

Session

Key	Value
__Laminas	array:2 [`"_REQUEST_ACCESS_TIME" => 1784872660.9585 "_VALID" => array:1 [ "Laminas\Session\Validator\Id" => "d4d691abd252988b06a0ae32eae187c9" ]`]
SessionState	Laminas\Stdlib\ArrayObject {#937}
FlashMessenger	Laminas\Stdlib\ArrayObject {#1582}
SessionHelper	Laminas\Stdlib\ArrayObject {#1772}

Server/Request Data

Key	Value
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REDIRECT_HTTPS	"on"
REDIRECT_SSL_TLS_SNI	"info.umar.mx"
REDIRECT_STATUS	"200"
VUFIND_LOCAL_DIR	"/usr/local/vufind/local"
HTTPS	"on"
SSL_TLS_SNI	"info.umar.mx"
HTTP_ACCEPT	"/"
HTTP_USER_AGENT	"Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)"
HTTP_ACCEPT_ENCODING	"gzip, br, zstd, deflate"
HTTP_HOST	"info.umar.mx"
PATH	"/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/snap/bin"
SERVER_SIGNATURE	"<address>Apache/2.4.66 (Ubuntu) Server at info.umar.mx Port 443</address>\n"
SERVER_SOFTWARE	"Apache/2.4.66 (Ubuntu)"
SERVER_NAME	"info.umar.mx"
SERVER_ADDR	"200.23.222.19"
SERVER_PORT	"443"
REMOTE_ADDR	"216.73.217.169"
DOCUMENT_ROOT	"/usr/local/vufind/public"
REQUEST_SCHEME	"https"
CONTEXT_PREFIX	""
CONTEXT_DOCUMENT_ROOT	"/usr/local/vufind/public"
SERVER_ADMIN	"admin@localhost"
SCRIPT_FILENAME	"/usr/local/vufind/public/index.php"
REMOTE_PORT	"5277"
REDIRECT_URL	"/Record/eric_ED377868/Similar"
GATEWAY_INTERFACE	"CGI/1.1"
SERVER_PROTOCOL	"HTTP/1.1"
REQUEST_METHOD	"GET"
QUERY_STRING	""
REQUEST_URI	"/Record/eric_ED377868/Similar"
SCRIPT_NAME	"/index.php"
PHP_SELF	"/index.php"
REQUEST_TIME_FLOAT	1784872660.9539
REQUEST_TIME	1784872660

Environment Variables empty

Registered Handlers

0. Whoops\Handler\PrettyPageHandler

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