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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1994
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| Online Access: | https://eric.ed.gov/?id=ED379049 |
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Table of Contents:
- Enrolled Students' Evaluation of Miami-Dade Community College Services. Research Report #94-10R. Fisher, Sylvia K. Ancillary School Services Community Colleges Credit Courses Likert Scales Multicampus Colleges Participant Satisfaction School Effectiveness Student Attitudes Student Surveys Two Year Colleges User Satisfaction (Information) In winter 1994, a study was conducted at Miami-Dade Community College (M-DCC), in Florida, to determine credit students' perceptions of college services. Surveys were distributed to students in 200 credit courses requesting ratings for 21 college services with respect to the importance of the service for their "ideal" college and their level of satisfaction with the service at M-DCC. Surveys were returned from 168 classes for a final sample of 1,595 student responses. Study findings, based on averaged students ratings on a 5-point scale, included the following: (1) college-wide, all 21 services received ratings above 4.0 in terms of their importance; (2) the five most important services to students were a library that meets their needs, faculty members who are excellent teachers, faculty members who are up-to-date, a flexible schedule of courses, and a financial aid program that helps make college affordable; (3) over 60% of students agreed that M-DCC provided these top five services; (4) however, 21.5% of the respondents disagreed that M-DCC provided a library meeting their needs, 23.1% did not think the college had an excellent career counseling program, and 21.5% did not agree that M-DCC had an excellent job placement program; (5) over 85% of students were either somewhat or very satisfied with the Miami-Dade experience; and (6) students expressed strongest reservations with respect to vocational programming. (Tables of responses college-wide and by campus and the survey instrument are included.) (KP)