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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1995
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| Online Access: | https://eric.ed.gov/?id=ED386254 |
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| _version_ | 1867181620990050304 |
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| author | Dixon, P. Scott |
| author_facet | Dixon, P. Scott Dixon, P. Scott |
| collection | Education Resources Information Center |
| contents | Survey of Student Satisfaction with Matriculation, Spring 1995. Dixon, P. Scott Ancillary School Services Community Colleges Day Care Education Service Centers Guidance Programs Library Services Participant Satisfaction Psychological Services School Effectiveness Self Evaluation (Groups) Student Attitudes Student Reaction Student Surveys Two Year College Students Two Year Colleges Use Studies In an effort to comply with the Matriculation Plan of the Santa Clarita Community College District, in California, the College of the Canyons (COC) conducted a study to determine student satisfaction with COC's matriculation services. Survey instruments were administered to a representative sample of 1,255 students in 31 courses during normal class times, yielding a 62.8% response rate. Results of the study included the following: (1) the counseling staff received the highest percentage of "excellent" ratings with 31.6%, while registration received the highest number of "fair" and "poor" responses with 37.3% and 17.3%, respectively; (2) overall, Chinese and other Asians indicated the greatest satisfaction with services, while the lowest scores were reported for Koreans and Central Americans; (3) the counseling office received the highest recognition/use rating at 96.7%, followed by the library at 96.1% and placement testing at 95%; (4) the least recognized services were the New Horizons program at 51%, Mental Health Counseling at 66.7%, and Disabled Student Services at 68%; and (5) the services which received the highest satisfaction scores were the Computer Lab (93.48%), Child Development Center (93.44%), and the Health Center (92.41%), while the lowest scores were received by Mental Health Counseling (74.42%), Placement Testing (75.92%), and the Career Center (76.08%). Appendixes include the cover letter, the survey instrument with summary statistics, and responses to open-ended questions. (MAB) |
| format | Recurso educativo Open Access |
| id | eric_ED386254 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 1995 |
| record_format | eric |
| spellingShingle | Survey of Student Satisfaction with Matriculation, Spring 1995. Dixon, P. Scott Ancillary School Services Community Colleges Day Care Education Service Centers Guidance Programs Library Services Participant Satisfaction Psychological Services School Effectiveness Self Evaluation (Groups) Student Attitudes Student Reaction Student Surveys Two Year College Students Two Year Colleges Use Studies Survey of Student Satisfaction with Matriculation, Spring 1995. Dixon, P. Scott Ancillary School Services Community Colleges Day Care Education Service Centers Guidance Programs Library Services Participant Satisfaction Psychological Services School Effectiveness Self Evaluation (Groups) Student Attitudes Student Reaction Student Surveys Two Year College Students Two Year Colleges Use Studies In an effort to comply with the Matriculation Plan of the Santa Clarita Community College District, in California, the College of the Canyons (COC) conducted a study to determine student satisfaction with COC's matriculation services. Survey instruments were administered to a representative sample of 1,255 students in 31 courses during normal class times, yielding a 62.8% response rate. Results of the study included the following: (1) the counseling staff received the highest percentage of "excellent" ratings with 31.6%, while registration received the highest number of "fair" and "poor" responses with 37.3% and 17.3%, respectively; (2) overall, Chinese and other Asians indicated the greatest satisfaction with services, while the lowest scores were reported for Koreans and Central Americans; (3) the counseling office received the highest recognition/use rating at 96.7%, followed by the library at 96.1% and placement testing at 95%; (4) the least recognized services were the New Horizons program at 51%, Mental Health Counseling at 66.7%, and Disabled Student Services at 68%; and (5) the services which received the highest satisfaction scores were the Computer Lab (93.48%), Child Development Center (93.44%), and the Health Center (92.41%), while the lowest scores were received by Mental Health Counseling (74.42%), Placement Testing (75.92%), and the Career Center (76.08%). Appendixes include the cover letter, the survey instrument with summary statistics, and responses to open-ended questions. (MAB) |
| title | Survey of Student Satisfaction with Matriculation, Spring 1995. |
| topic | Ancillary School Services Community Colleges Day Care Education Service Centers Guidance Programs Library Services Participant Satisfaction Psychological Services School Effectiveness Self Evaluation (Groups) Student Attitudes Student Reaction Student Surveys Two Year College Students Two Year Colleges Use Studies |
| url | https://eric.ed.gov/?id=ED386254 |