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| Format: | Recurso educativo Open Access |
|---|---|
| Language: | en |
| Published: |
1995
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=ED387151 |
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Table of Contents:
- Student Satisfaction Inventory Results. Summary Report. Ancillary School Services Community Colleges Comparative Analysis National Surveys Participant Satisfaction School Effectiveness School Surveys Student Attitudes Student Surveys Two Year Colleges In spring 1995, Northern Nevada Community College (NNCC) conducted a survey of student satisfaction with NNCC's services. Questionnaires were distributed to students in randomly selected classes at the college's three sites, asking them to rate both the level of importance of, and their satisfaction with, selected college qualities and services. Completed surveys were received from 314 students, and findings were compared to a national survey of 17,123 students using the same instrument in fall 1993. Study findings included the following: (1) items rated statistically higher by students at NNCC than in the national sample included excellent quality of instruction, helpful library and campus staff, and adequate and accessible computer labs; (2) responses that were statistically lower than the national group included academic advisors knowledgeable about program requirements, the availability of internships, and a good variety of courses; (3) quality of instruction was rated as the most important item by respondents, while helpful Veteran's Services personnel was the least important; (4) the largest gaps in terms of high importance and low satisfaction ratings were found for campus parking and security, the existence of channels for expressing complaints, and the availability of internships or practical experience; and (5) the smallest gaps were found for a sense of belonging on campus, campus is well-maintained, and helpful bookstore staff. Findings for the three NNCC campuses are included. (KP)