TQM: A Flavor-of-the-Month Buzzword or Step One to Designing Processes that Deliver Continuous Value to the Customer?
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ERIC Institute of Education Sciences
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| Main Author: | |
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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1995
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| _version_ | 1867181689919242240 |
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| author | Secor, John R. |
| author_facet | Secor, John R. Secor, John R. |
| collection | Education Resources Information Center |
| contents | TQM: A Flavor-of-the-Month Buzzword or Step One to Designing Processes that Deliver Continuous Value to the Customer? Secor, John R. Business Administration Entrepreneurship Failure Leadership Libraries Library Administration Organizational Change Staff Development Total Quality Management Training Often when total quality management (TQM) does not live up to expectations, that failure is a sign that implementation of TQM was simply fashionable "management hype" or "window dressing" without strong organizational underpinnings. TQM can have staying power when it is backed up by leadership basics of training people thoroughly and seeking ways to expand the organization in this era of downsizing. A successful TQM program must feature strong leadership, mission and vision, a strong and available training staff, and well-developed internal and external communications. Implementing TQM in libraries may require a higher comfort level among librarians with the language of business and the spirit of entrepreneurship. Also, librarians need not try to rush incremental improvements. (Contains 34 references.) (BEW) |
| format | Recurso educativo Open Access |
| id | eric_ED391536 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 1995 |
| record_format | eric |
| spellingShingle | TQM: A Flavor-of-the-Month Buzzword or Step One to Designing Processes that Deliver Continuous Value to the Customer? Secor, John R. Business Administration Entrepreneurship Failure Leadership Libraries Library Administration Organizational Change Staff Development Total Quality Management Training TQM: A Flavor-of-the-Month Buzzword or Step One to Designing Processes that Deliver Continuous Value to the Customer? Secor, John R. Business Administration Entrepreneurship Failure Leadership Libraries Library Administration Organizational Change Staff Development Total Quality Management Training Often when total quality management (TQM) does not live up to expectations, that failure is a sign that implementation of TQM was simply fashionable "management hype" or "window dressing" without strong organizational underpinnings. TQM can have staying power when it is backed up by leadership basics of training people thoroughly and seeking ways to expand the organization in this era of downsizing. A successful TQM program must feature strong leadership, mission and vision, a strong and available training staff, and well-developed internal and external communications. Implementing TQM in libraries may require a higher comfort level among librarians with the language of business and the spirit of entrepreneurship. Also, librarians need not try to rush incremental improvements. (Contains 34 references.) (BEW) |
| title | TQM: A Flavor-of-the-Month Buzzword or Step One to Designing Processes that Deliver Continuous Value to the Customer? |
| topic | Business Administration Entrepreneurship Failure Leadership Libraries Library Administration Organizational Change Staff Development Total Quality Management Training |
| url | https://eric.ed.gov/?id=ED391536 |