Total Quality Management in Libraries. ERIC Digest.
Fuente:
ERIC Institute of Education Sciences
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| Autore principale: | |
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| Natura: | Recurso educativo Open Access |
| Lingua: | en |
| Pubblicazione: |
1996
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| Accesso online: | |
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| _version_ | 1867180883369263104 |
|---|---|
| author | Masters, Denise G. |
| author_facet | Masters, Denise G. Masters, Denise G. |
| collection | Education Resources Information Center |
| contents | Total Quality Management in Libraries. ERIC Digest. Masters, Denise G. Change Strategies Improvement Library Administration Library Personnel Library Planning Library Services Organizational Development Problem Solving Staff Development Strategic Planning Total Quality Management Total Quality Management (TQM) is "a system of continuous improvement employing participative management and centered on the needs of customers." Key components of TQM are employee involvement and training, problem-solving teams, statistical methods, long-term goals and thinking, and recognition that the system, not people, produces inefficiencies. Libraries can benefit from TQM in three ways: breaking down interdepartmental barriers; redefining the beneficiaries of library services as internal customers (staff) and external customers (patrons); and reaching a state of continuous improvement. Potential barriers to the adoption of TQM in libraries include: objections to the vocabulary, lack of commitment, attempting to solve problems to quickly, and resistance of professional staff. The notable principles of TQM are summarized as follows: (1) manage by fact; (2) eliminate rework; (3) respect people and ideas; and (4) empower people. By formulating a strategic plan, and following it with a commitment to continue quality improvement, library managers can transform and improve their organizations. (Contains 13 references.) (Author/AEF) |
| format | Recurso educativo Open Access |
| id | eric_ED396759 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 1996 |
| record_format | eric |
| spellingShingle | Total Quality Management in Libraries. ERIC Digest. Masters, Denise G. Change Strategies Improvement Library Administration Library Personnel Library Planning Library Services Organizational Development Problem Solving Staff Development Strategic Planning Total Quality Management Total Quality Management in Libraries. ERIC Digest. Masters, Denise G. Change Strategies Improvement Library Administration Library Personnel Library Planning Library Services Organizational Development Problem Solving Staff Development Strategic Planning Total Quality Management Total Quality Management (TQM) is "a system of continuous improvement employing participative management and centered on the needs of customers." Key components of TQM are employee involvement and training, problem-solving teams, statistical methods, long-term goals and thinking, and recognition that the system, not people, produces inefficiencies. Libraries can benefit from TQM in three ways: breaking down interdepartmental barriers; redefining the beneficiaries of library services as internal customers (staff) and external customers (patrons); and reaching a state of continuous improvement. Potential barriers to the adoption of TQM in libraries include: objections to the vocabulary, lack of commitment, attempting to solve problems to quickly, and resistance of professional staff. The notable principles of TQM are summarized as follows: (1) manage by fact; (2) eliminate rework; (3) respect people and ideas; and (4) empower people. By formulating a strategic plan, and following it with a commitment to continue quality improvement, library managers can transform and improve their organizations. (Contains 13 references.) (Author/AEF) |
| title | Total Quality Management in Libraries. ERIC Digest. |
| topic | Change Strategies Improvement Library Administration Library Personnel Library Planning Library Services Organizational Development Problem Solving Staff Development Strategic Planning Total Quality Management |
| url | https://eric.ed.gov/?id=ED396759 |