St. Clair, G. (1997). Total Quality Management in Information Services. Information Services Management Series.
Chicago-Zitierstil (17. Ausg.)St. Clair, Guy. Total Quality Management in Information Services. Information Services Management Series. 1997.
MLA-Zitierstil (9. Ausg.)St. Clair, Guy. Total Quality Management in Information Services. Information Services Management Series. 1997.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.