Cover Image

Report of the CACUL Working Group on Reference Statistics. Occasional Paper Series, No. 10.

Fuente: ERIC Institute of Education Sciences

Saved in:

Bibliographic Details
Main Author:	Philipps, Jane
Format:	Recurso educativo Open Access
Language:	en
Published:	1995
Subjects:	Academic Libraries Foreign Countries Higher Education Library Administration Library Funding Library Planning Library Services Pilot Projects Questionnaires Reference Services Statistical Data User Needs (Information) User Satisfaction (Information)
Online Access:	Acceder al recurso
Tags:	Add Tag No Tags, Be the first to tag this record!

Similar Items

Managing Service Quality with the Balanced Scorecard.
by: Poll, Roswitha
Published: (2001)

Hidden Perceptions: Edmonton Gay Males and the Edmonton Public Library.
by: Joyce, Steven, et al.
Published: (1997)

Applying GRA and QFD to Improve Library Service Quality
by: Chen, Yen-Ting, et al.
Published: (2011)

Customer Expectations: Concepts and Reality for Academic Library Services.
by: Millson-Martula, Christopher, et al.
Published: (1995)

User Surveys in ARL Libraries. SPEC Kit 205.
by: Brekke, Elaine, Comp.
Published: (1994)

The Entrepreneurial Public Library: The Policy and Practice of Fee-Based Services.
by: Butterworth, Margaret
Published: (2000)

Measuring Service Quality: From Theory into Practice.
by: Calvert, Philip J.
Published: (1997)

Fragebogen zur Benutzerforschung. (Questionnaire for a Library User Study.) Report UBTUW-85-009.
by: Oberhauser, Otto, et al.
Published: (1985)

The Undergraduate Reserve Collection: An Open Approach.
by: McCaskill, Sandra D.
Published: (1995)

Integration of an Online Search Service into the Reference Department.
by: Belanger, Sandra E., et al.
Published: (1986)

The Stakeholder Approach to the Construction of Performance Measures.
by: Crawford, John C.
Published: (1995)

A Historical Perspective: The Root Cause for the Underdevelopment of User Services in Chinese Academic Libraries
by: Liao, Jing
Published: (2004)

Transforming the University Library One Step at a Time: A Ten Year LibQUAL + Review
by: McCaffrey, Ciara
Published: (2019)

Complaining Behavior of Academic Library Users in South Korea
by: Oh, Dong-Geun
Published: (2004)

Adult Programming: A Manual for Libraries. RUSA Occasional Papers, Number 21.
Published: (1997)

Edmonton Public Library, 1989 User Survey.
by: Gajerski, B.
Published: (1989)

Tiered Reference Services: A Survey.
by: Coleman, Vicki, et al.
Published: (1997)

Users' Satisfaction with Library Information Resources and Services: A Case Study College of Health Sciences Library Niger Delta University, Amassoma, Nigeria
by: Tiemo, Pereware Aghwotu, et al.
Published: (2016)

ICT and Marketing Challenges in Latin American Libraries.
by: Feria, Lourdes
Published: (2000)

Growing an Electronic Library: Resources, Utility, Marketing and Politics.
by: Dugdale, David, et al.
Published: (2000)

Impacts of an Information Commons on an Academic Library's Service Points
by: Gohlke, Mary Jo, et al.
Published: (2003)

A Library User Survey: What Undergraduate Students Think of Services at the University of Memphis Libraries.
by: Rustomfram, Perveen, et al.
Published: (2000)

Strategies for Addressing the University Library Users' Changing Needs and Practices in Sub-Saharan Africa
by: Musoke, Maria G. N.
Published: (2008)

From Industry to Higher Education and Libraries: Building the Fast Response Library (FRL).
by: Apostolou, A. S., et al.
Published: (1999)

Scholars' Satisfaction with Digital Library Collection and Gaps in the Provision of Effective Information Resources and Services: A Pakistani Perspective
by: Khan, Amjid, et al.
Published: (2014)

From the Other Side of the Reference Desk: A Focus Group Study.
by: Massey-Burzio, Virginia
Published: (1998)

Size Matters: The Debate over Reference Desk Height.
by: Warnement, Mary
Published: (2003)

Rules of the Role: Library as Host/Community as Guest.
by: Piworwarczyk, Linda
Published: (2002)

User Satisfaction and Interlibrary Loan Service: A Study at Louisiana State University.
by: Perrault, Anna H., et al.
Published: (1995)

Establishing a Research Service in the Norwegian Parliament: Why the Right Time Was Now.
by: Floistad, Brit
Published: (2001)

Quality in Information Services: Do Users and Librarians Differ in Their Expectations?
by: Edwards, Susan, et al.
Published: (1995)

"Open Relationships, De-Facto Marriages, or Shotgun Weddings?": The Convergence and Integration of Libraries and Computing/Information Technology Services within Australian Universities.
by: Sayers, Richard
Published: (2001)

Distance Learning Library Services in Ugandan Universities
by: Mayende, Jackline Estomihi Kiwelu, et al.
Published: (2013)

Guidelines for the Teaching of Marketing in the Training of Librarians, Documentalists, and Archivists.
by: Savard, Rejean
Published: (1988)

An Evaluation of Alberta Education's Library Services.
Published: (1986)

Toddler Time: A Survey of Programs in Ohio's Public Libraries.
by: Kennedy, Josephine Anna
Published: (1994)

Public Services Study. Final Report.
by: Snowhill, Lucia, et al.
Published: (1986)

Cultural Literacy and Reference Service.
by: D'Aniello, Charles A.
Published: (1989)

User Expectations in Higher Education Library Services in Nigeria: A Librarian's View.
by: Ononogbo, R. U.
Published: (1994)

Library Services for Users of Personal Digital Assistants: A Needs Assessment and Program Evaluation
by: Carney, Stephen, et al.
Published: (2007)