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Main Authors:	Kinnell, Margaret, Garrod, Penny
Format:	Recurso educativo Open Access
Language:	en
Published:	1995
Subjects:	Academic Libraries Benchmarking Business Evaluation Methods Foreign Countries Higher Education Information Services Libraries Library Policy Library Surveys Organizational Development Private Sector Program Effectiveness Quality Control Research Methodology Total Quality Management User Satisfaction (Information)
Online Access:	https://eric.ed.gov/?id=ED405875
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