Saved in:
| Main Author: | Crawford, John C. |
|---|---|
| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1995
|
| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=ED405876 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Similar Items
Comparative Measurement of Book Availability in Academic Libraries.
by: Rehman, Sajjad Ur, et al.
Published: (1993)
by: Rehman, Sajjad Ur, et al.
Published: (1993)
The Measurement and Evaluation of Reference Service.
by: Rothstein, Samuel
Published: (1989)
by: Rothstein, Samuel
Published: (1989)
How Well Are We Doing? Common Themes and Possible Solutions in Academic Libraries.
by: Morgan, Steve
Published: (1995)
by: Morgan, Steve
Published: (1995)
Measuring Service Quality: From Theory into Practice.
by: Calvert, Philip J.
Published: (1997)
by: Calvert, Philip J.
Published: (1997)
From Rationale to Results: Implementing Performance Indicators in a Public Library.
by: Alston, Ruth
Published: (1995)
by: Alston, Ruth
Published: (1995)
Perspectives on User Satisfaction Surveys.
by: Cullen, Rowena
Published: (2001)
by: Cullen, Rowena
Published: (2001)
The Role of Focus Groups with Other Performance Measurement Methods.
by: Hart, Elizabeth
Published: (1995)
by: Hart, Elizabeth
Published: (1995)
The Impact of Performance Measurement on Library and Information Services: A Decade of Experience.
by: Willemse, John
Published: (1995)
by: Willemse, John
Published: (1995)
Report of the CACUL Working Group on Reference Statistics. Occasional Paper Series, No. 10.
by: Philipps, Jane
Published: (1995)
by: Philipps, Jane
Published: (1995)
Measuring Service Quality at Yale University's Libraries.
by: Nitecki, Danuta A., et al.
Published: (2000)
by: Nitecki, Danuta A., et al.
Published: (2000)
Proceedings of the Northumbria International Conference on Performance Measurement in Libraries and Information Services: "Meaningful Measures for Emerging Realities" (4th, Pittsburgh, Pennsylvania, August 12-16, 2001).
by: Stein, Joan, Ed., et al.
Published: (2002)
by: Stein, Joan, Ed., et al.
Published: (2002)
The Bottom Line: Performance Measurement in a Corporate Library.
by: McAllister, Moyra
Published: (2000)
by: McAllister, Moyra
Published: (2000)
Determining User Preferences for Information Services.
by: Halperin, Michael
Published: (1981)
by: Halperin, Michael
Published: (1981)
Changing the Concept and Measure of Service Quality in Academic Libraries.
by: Nitecki, Danuta A.
Published: (1996)
by: Nitecki, Danuta A.
Published: (1996)
Service Quality: A Concept not Fully Explored.
by: Hernon, Peter, et al.
Published: (2001)
by: Hernon, Peter, et al.
Published: (2001)
Explaining User Satisfaction with Academic Libraries: Strategic Implications.
by: Andaleeb, Syed Saad, et al.
Published: (1998)
by: Andaleeb, Syed Saad, et al.
Published: (1998)
Conceptualizing Academic Library Use: Results of a Survey of Continuing Education Students in a Small Canadian Undergraduate University.
by: Williams, A. Paul
Published: (1995)
by: Williams, A. Paul
Published: (1995)
Beyond Measuring Service Quality: Learning from the Voices of the Customers, the Staff, the Processes, and the Organization.
by: Phipps, Shelley
Published: (2001)
by: Phipps, Shelley
Published: (2001)
Is Everything All Right at Night? Measuring User Response to Overnight Library Services
by: Chrzastowski, Tina E., et al.
Published: (2016)
by: Chrzastowski, Tina E., et al.
Published: (2016)
Conducting User Surveys: An Ongoing Information Imperative.
by: Plosker, George R.
Published: (2002)
by: Plosker, George R.
Published: (2002)
Studying the Cost and Value of Library Services: Final Report. Technical Report APLAB/94-3/1,2,3,4.
by: Kantor, Paul B., et al.
Published: (1995)
by: Kantor, Paul B., et al.
Published: (1995)
Performance Measures, Benchmarking and Value.
by: McGregor, Felicity
Published: (2000)
by: McGregor, Felicity
Published: (2000)
Modeling Service-Seeking Behavior in an Academic Library: A Methodology and Its Application.
by: Heine, Michael, et al.
Published: (2000)
by: Heine, Michael, et al.
Published: (2000)
Performance Measurement of Academic Liaison in Higher Education Libraries.
by: Johnson, Hilary
Published: (1995)
by: Johnson, Hilary
Published: (1995)
The Use of IT in Library Evaluation: Electronic Surveying at the University of Newcastle.
by: Webster, Keith G.
Published: (1995)
by: Webster, Keith G.
Published: (1995)
Collecting Data Sensibly in Information Settings.
by: Gorman, G. E.
Published: (1999)
by: Gorman, G. E.
Published: (1999)
Assessing User Needs, Satisfaction, and Library Performance at the University of Washington Libraries.
by: Hiller, Steve
Published: (2001)
by: Hiller, Steve
Published: (2001)
Using the Contingent Valuation Method To Measure Patron Benefits of Reference Desk Service in an Academic Library.
by: Harless, David W., et al.
Published: (1999)
by: Harless, David W., et al.
Published: (1999)
User Studies, Library Response: Providing Improved Instructional Services.
by: Rudasill, Lynne M.
Published: (1999)
by: Rudasill, Lynne M.
Published: (1999)
Managing Service Quality with the Balanced Scorecard.
by: Poll, Roswitha
Published: (2001)
by: Poll, Roswitha
Published: (2001)
Improving Library Users' Perceived Quality, Satisfaction and Loyalty: An Integrated Measurement and Management System.
by: Martensen, Anne, et al.
Published: (2003)
by: Martensen, Anne, et al.
Published: (2003)
Survey of Library and Information Needs of the International Students at Kent State University.
by: McKenzie, Darlene E.
Published: (1995)
by: McKenzie, Darlene E.
Published: (1995)
Benchmarking and Performance Measurement.
by: Town, J. Stephen
Published: (1995)
by: Town, J. Stephen
Published: (1995)
Access and Performance Measures in Research Libraries.
by: Shapiro, Beth J.
Published: (1991)
by: Shapiro, Beth J.
Published: (1991)
Edmonton Public Library, 1989 User Survey.
by: Gajerski, B.
Published: (1989)
by: Gajerski, B.
Published: (1989)
Performance Measurement in the Context of Quality Management.
by: Cotta-Schonberg, Michael
Published: (1995)
by: Cotta-Schonberg, Michael
Published: (1995)
Exploring New Service Models: Can Consolidating Public Service Points Improve Response to Customer Needs?
by: Flanagan, Pat, et al.
Published: (2000)
by: Flanagan, Pat, et al.
Published: (2000)
A Study of Branch Library Catchments in Two London Boroughs.
by: Creaser, Claire
Published: (1999)
by: Creaser, Claire
Published: (1999)
How Well Do You Know Your Clients?: International Students' Preferences for Learning about Library Services
by: Sackers, Nicole, et al.
Published: (2008)
by: Sackers, Nicole, et al.
Published: (2008)
A Forward-Looking Library Use Survey: WSU Libraries in the 21st Century.
by: Bancroft, Audrey F., et al.
Published: (1998)
by: Bancroft, Audrey F., et al.
Published: (1998)
Similar Items
-
Comparative Measurement of Book Availability in Academic Libraries.
by: Rehman, Sajjad Ur, et al.
Published: (1993) -
The Measurement and Evaluation of Reference Service.
by: Rothstein, Samuel
Published: (1989) -
How Well Are We Doing? Common Themes and Possible Solutions in Academic Libraries.
by: Morgan, Steve
Published: (1995) -
Measuring Service Quality: From Theory into Practice.
by: Calvert, Philip J.
Published: (1997) -
From Rationale to Results: Implementing Performance Indicators in a Public Library.
by: Alston, Ruth
Published: (1995)