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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1995
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=ED405876 |
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Table of Contents:
- The Stakeholder Approach to the Construction of Performance Measures. Crawford, John C. Academic Libraries Data Collection Evaluation Methods Foreign Countries Higher Education Library Administration Library Research Library Services Library Surveys Measurement Techniques Pilot Projects Students User Needs (Information) Users (Information) Glasgow Caledonian University Library (Scotland) conducted a pilot study to design a set of user chosen performance measures which can be used in British academic libraries for data collection. Members of 8 stakeholder groups were identified and given an 103-question survey, with each question to be rated on a 1-5 scale of importance. Stakeholder groups included: SPARC (Strategic Planning and Resources Committee); senior library staff; other library staff; academic staff; research students; postgraduate students; full-time undergraduates; and part-time undergraduates. Results from the pilot study indicate: the higher the academic status of the respondent, the more importance is attached to quality of staff and their management performance; and non-library staff respondents rated highly indicators which related to service provision, but rated technical and management issues lower. The final study will compile a meaningful list of stakeholders; identify a small number of generally applicable "parsimonious" measures; identify performance measures appropriate to specific stakeholder groups; allow decision-making librarians to concentrate on a defensible, validated set of measures; help non- librarians participate usefully in library performance measurement; and design both general and stakeholder-specific questionnaire skeletons which can be applied in all British university libraries. An appendix includes the pilot study questionnaire. (SWC)