Total Quality Management in Libraries, with Connie Merritt. [Videotape.]
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ERIC Institute of Education Sciences
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| Format: | Recurso educativo Open Access |
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| Langue: | en |
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1994
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Documents similaires
-
Total Quality Management in Libraries. ERIC Digest.
par: Masters, Denise G.
Publié: (1996) -
Library Administration's Responsibilities Outside the Library: The Consortium for Public Library Innovation.
par: DeProspo, Ernest R., Jr.
Publié: (1979) -
Public Library Standards for Colorado, 1997.
Publié: (1997) -
A New Dialogue: A Student Advisory Committee in an Academic Library.
par: Benefiel, Candace R., et autres
Publié: (1999) -
Creating Partnerships: Forging a Chain of Service Quality.
par: Lynch, Richard, et autres
Publié: (1993)