APA (7th ed.) Citation

Schlabach, M., Callais, D., Davis, P., Kehoe, B., & Trelease, B. (1997). Using Technology To Improve Remote User Support: A Report from the "In Your Face" Working Committee.

Chicago Style (17th ed.) Citation

Schlabach, Marty, Donna Callais, Phil Davis, Bill Kehoe, and Ben Trelease. Using Technology To Improve Remote User Support: A Report from the "In Your Face" Working Committee. 1997.

MLA (9th ed.) Citation

Schlabach, Marty, et al. Using Technology To Improve Remote User Support: A Report from the "In Your Face" Working Committee. 1997.