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| Main Authors: | , , , , |
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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1997
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=ED418706 |
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Table of Contents:
- Using Technology To Improve Remote User Support: A Report from the "In Your Face" Working Committee. Schlabach, Marty Callais, Donna Davis, Phil Kehoe, Bill Trelease, Ben Academic Libraries Access to Information Computer Mediated Communication Computer Networks Higher Education Information Networks Information Technology Library Development Library Materials Library Planning Library Services Reference Services User Needs (Information) In July 1996, the Library Director of Cornell University's Mann Library formed a working committee to explore the technology solutions to providing a library presence with remote users. The committee began its explorations by brainstorming possible services that would utilize technology to bring the library closer to the remote user. After brainstorming ideas, a number of software/technologies were listed that could support some of the service ideas generated. Next, the feasibility of the campus network supporting the widespread use of audio and video was evaluated. Recommendations focused on: more dynamic Web pages; electronic reference document delivery; text/chat, audio and video communication; desk staff viewing and controlling user's screen; and interactive map or tour of the library. The committee's recommendations are made with the understanding that its work represents the first steps in the development of new services for remote users, but future implementation groups will be required to more thoroughly research, design, and create the products. (AEF)