Customer Friendly Libraries in a High-Tech Age. [Videotape].
Fuente:
ERIC Institute of Education Sciences
Enregistré dans:
| Format: | Recurso educativo Open Access |
|---|---|
| Langue: | en |
| Publié: |
1998
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| Sujets: | |
| Accès en ligne: | |
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| _version_ | 1867181317216534529 |
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| collection | Education Resources Information Center |
| contents | Customer Friendly Libraries in a High-Tech Age. [Videotape]. Change Computers Educational Technology Information Scientists Information Services Information Sources Information Technology Library Role Library Services Staff Development Technological Advancement Training This videotape discusses how technology is rapidly changing the roles of information providers. It is important that information professionals continue to provide good customer service while helping the public feel comfortable with new technology. This videotape covers issues common in libraries today: making time for adequate staff training; managing computers for public use; helping customers feel comfortable with new technology; and preparing for potential problems. Four stop-tape audience reaction vignettes promote discussion of customer service issues. (AEF) |
| format | Recurso educativo Open Access |
| id | eric_ED420320 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 1998 |
| record_format | eric |
| spellingShingle | Customer Friendly Libraries in a High-Tech Age. [Videotape]. Change Computers Educational Technology Information Scientists Information Services Information Sources Information Technology Library Role Library Services Staff Development Technological Advancement Training Customer Friendly Libraries in a High-Tech Age. [Videotape]. Change Computers Educational Technology Information Scientists Information Services Information Sources Information Technology Library Role Library Services Staff Development Technological Advancement Training This videotape discusses how technology is rapidly changing the roles of information providers. It is important that information professionals continue to provide good customer service while helping the public feel comfortable with new technology. This videotape covers issues common in libraries today: making time for adequate staff training; managing computers for public use; helping customers feel comfortable with new technology; and preparing for potential problems. Four stop-tape audience reaction vignettes promote discussion of customer service issues. (AEF) |
| title | Customer Friendly Libraries in a High-Tech Age. [Videotape]. |
| topic | Change Computers Educational Technology Information Scientists Information Services Information Sources Information Technology Library Role Library Services Staff Development Technological Advancement Training |
| url | https://eric.ed.gov/?id=ED420320 |