Gespeichert in:
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| Format: | Recurso educativo Open Access |
| Sprache: | en |
| Veröffentlicht: |
1998
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| Schlagworte: | |
| Online-Zugang: | https://eric.ed.gov/?id=ED420327 |
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Inhaltsangabe:
- Customer Service Programs in ARL Libraries. SPEC Kit 231 and SPEC Flyer 231. Soete, George J. Employment Practices Information Services Library Administration Library Services Library Statistics Library Surveys Training This SPEC Kit and Flyer focus on the extent to which Association of Research Libraries (ARL) libraries engage in formal or organized customer service programs. Seventy-five out of the 121 member libraries responded to the customer service program survey (61%). The SPEC Flyer discusses results in terms of customer service program characteristics, training, data-gathering, and benefits. In addition to representative documents, the SPEC Kit contains a list of responding institutions, the survey questionnaire, and selected readings. (AEF)