User-Focused Strategic Services for Technological University Libraries.
Fuente:
ERIC Institute of Education Sciences
Saved in:
| Main Author: | Townley, Charles T. |
|---|---|
| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1999
|
| Subjects: | |
| Online Access: | |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Similar Items
Fifteen Months in the Planning Trenches: Strategically Positioning the Research Library for a New Century.
by: Shoaf, Eric C.
Published: (2001)
by: Shoaf, Eric C.
Published: (2001)
Marketing Academic Libraries: A Necessary Plan.
by: Dodsworth, Ellen
Published: (1998)
by: Dodsworth, Ellen
Published: (1998)
Small Public Libraries Can Serve Big. ERIC Digest.
by: Parry, Norm
Published: (2001)
by: Parry, Norm
Published: (2001)
Strategic Directions, 1992-1997: A Plan for the University at Stony Brook Libraries.
Published: (1992)
Published: (1992)
Faculty Collaboration and Academic Librarians.
by: Young, JoAnne
Published: (1995)
by: Young, JoAnne
Published: (1995)
Customer Expectations: Concepts and Reality for Academic Library Services.
by: Millson-Martula, Christopher, et al.
Published: (1995)
by: Millson-Martula, Christopher, et al.
Published: (1995)
Do Library Patrons Know What's Good for Them?
by: Bessler, Joanne, et al.
Published: (1990)
by: Bessler, Joanne, et al.
Published: (1990)
Virtual Libraries: Service Realities.
by: Novak, Jan
Published: (2000)
by: Novak, Jan
Published: (2000)
Adapting Service Quality Concepts to Academic Libraries.
by: Quinn, Brian
Published: (1997)
by: Quinn, Brian
Published: (1997)
Planning for a Multi-Campus Merger: Implications for Library Services and Resources at Penn State University's Capital College.
by: Stimatz, Lisa R., et al.
Published: (1997)
by: Stimatz, Lisa R., et al.
Published: (1997)
Roles of the Head of Reference: From the 1990s to the 21st Century.
by: Nofsinger, Mary M., et al.
Published: (1994)
by: Nofsinger, Mary M., et al.
Published: (1994)
Focus on Customer Service. Service Management: How to Plan for it Rather Than Hope for It [and] Learning to Say "Yes": A Customer Service Program for Library Staff [and] Maintaining Momentum in a Quality Improvement Process.
by: Brewer, Julie, et al.
Published: (1995)
by: Brewer, Julie, et al.
Published: (1995)
Growing an Electronic Library: Resources, Utility, Marketing and Politics.
by: Dugdale, David, et al.
Published: (2000)
by: Dugdale, David, et al.
Published: (2000)
Introduction: Four Views of Document Delivery Service.
by: Kinder, Robin
Published: (1999)
by: Kinder, Robin
Published: (1999)
Academic Libraries in the Service of Faculty Development: A Collection of Essays Commissioned by the Colorado Academic Library Committee.
by: Pence, James L., Ed., et al.
Published: (1992)
by: Pence, James L., Ed., et al.
Published: (1992)
Needs Assessment Program, the University of Tennessee, Knoxville Libraries 1993/94.
by: Bush, Earl, et al.
Published: (1994)
by: Bush, Earl, et al.
Published: (1994)
Library Guides: Supporting Customer Service in Information Delivery at the New Canaan Library.
by: Bryant, David
Published: (1996)
by: Bryant, David
Published: (1996)
Developing a Program of Internet Workshops and Seminars at Texas Tech University Library--1993 to the Present.
by: Hufford, Jon R., et al.
Published: (1997)
by: Hufford, Jon R., et al.
Published: (1997)
Academic Library Reference Services.
by: Batt, Fred
Published: (1986)
by: Batt, Fred
Published: (1986)
Cornell University Library Distance Learning White Paper.
by: Davis, Philip, et al.
Published: (1998)
by: Davis, Philip, et al.
Published: (1998)
Oregon Library Services and Technology Act Five-Year State Plan, 1998-2002.
Published: (1998)
Published: (1998)
User Surveys in ARL Libraries. SPEC Kit 205.
by: Brekke, Elaine, Comp.
Published: (1994)
by: Brekke, Elaine, Comp.
Published: (1994)
Energies for Transition. Proceedings of the National Conference of the Association of College and Research Libraries (4th, Baltimore, Maryland, April 9-12, 1986).
by: Nitecki, Danuta A., Ed.
Published: (1986)
by: Nitecki, Danuta A., Ed.
Published: (1986)
ICT and Marketing Challenges in Latin American Libraries.
by: Feria, Lourdes
Published: (2000)
by: Feria, Lourdes
Published: (2000)
Empowerment, Organization and Structure: The Experience of the Indiana University Libraries.
by: Neal, James G., et al.
Published: (1993)
by: Neal, James G., et al.
Published: (1993)
Using Technology To Improve Remote User Support: A Report from the "In Your Face" Working Committee.
by: Schlabach, Marty, et al.
Published: (1997)
by: Schlabach, Marty, et al.
Published: (1997)
A Glimpse into a Crystal Ball: Academic Libraries in the Year 2000.
by: Anders, Vicki, et al.
Published: (1992)
by: Anders, Vicki, et al.
Published: (1992)
Impacts of an Information Commons on an Academic Library's Service Points
by: Gohlke, Mary Jo, et al.
Published: (2003)
by: Gohlke, Mary Jo, et al.
Published: (2003)
Beyond Measuring Service Quality: Learning from the Voices of the Customers, the Staff, the Processes, and the Organization.
by: Phipps, Shelley
Published: (2001)
by: Phipps, Shelley
Published: (2001)
Just Say Yes: Reengineering Library User Services for the 21st Century.
by: Shapiro, Beth J., et al.
Published: (1994)
by: Shapiro, Beth J., et al.
Published: (1994)
The Evolving Educational Mission of the Library.
by: Baker, Betsy, Ed., et al.
Published: (1992)
by: Baker, Betsy, Ed., et al.
Published: (1992)
Millersville University Library Strategic Plan 1991-1995.
Published: (1991)
Published: (1991)
The Learner and the Library. Library Task Force Final Report, May 1998.
by: McDonald, Joseph
Published: (1998)
by: McDonald, Joseph
Published: (1998)
Consumer Health Information Services. CE 638.
by: Rees, Alan M.
Published: (1983)
by: Rees, Alan M.
Published: (1983)
The Library Information Desk: Needs Assessment and Service Alternatives. (Committee Report, Kent State University Library, Fall, 1986).
by: Gaylord, Mary, et al.
Published: (1986)
by: Gaylord, Mary, et al.
Published: (1986)
Changing the University Climate: Three Libraries Respond to Multicultural Students.
by: Martin, Rebecca R.
Published: (1994)
by: Martin, Rebecca R.
Published: (1994)
The South Carolina Program for Library Development, 1995-1998, under the Library Services and Construction Act (P.L. 101-254, FY 1996).
Published: (1995)
Published: (1995)
The USF Libraries Virtual Library Project: A Blueprint for Development.
by: Metz-Wiseman, Monica, et al.
Published: (1996)
by: Metz-Wiseman, Monica, et al.
Published: (1996)
Access for All: Libraries in Florida's Future. A Plan for the Continued Development of Florida's Libraries.
Published: (1997)
Published: (1997)
Louisiana Libraries. A Report on the Economic and Service Impact of Louisiana Libraries.
Published: (1996)
Published: (1996)
Similar Items
-
Fifteen Months in the Planning Trenches: Strategically Positioning the Research Library for a New Century.
by: Shoaf, Eric C.
Published: (2001) -
Marketing Academic Libraries: A Necessary Plan.
by: Dodsworth, Ellen
Published: (1998) -
Small Public Libraries Can Serve Big. ERIC Digest.
by: Parry, Norm
Published: (2001) -
Strategic Directions, 1992-1997: A Plan for the University at Stony Brook Libraries.
Published: (1992) -
Faculty Collaboration and Academic Librarians.
by: Young, JoAnne
Published: (1995)