APA (7th ed.) Citation

Walzer, N., Stott, K., & Sutton, L. (2000). Managing Illinois Libraries: Providing Services Customers Value.

Chicago Style (17th ed.) Citation

Walzer, Norman, Karen Stott, and Lori Sutton. Managing Illinois Libraries: Providing Services Customers Value. 2000.

MLA (9th ed.) Citation

Walzer, Norman, et al. Managing Illinois Libraries: Providing Services Customers Value. 2000.