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| Format: | Recurso educativo Open Access |
| Sprache: | en |
| Veröffentlicht: |
2000
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| Schlagworte: | |
| Online-Zugang: | https://eric.ed.gov/?id=ED447831 |
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| _version_ | 1867181051300806656 |
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| author | Novak, Jan |
| author_facet | Novak, Jan Novak, Jan |
| collection | Education Resources Information Center |
| contents | Virtual Libraries: Service Realities. Novak, Jan Academic Libraries Electronic Libraries Higher Education Information Technology Library Development Library Planning Library Services Social Change Strategic Planning Users (Information) World Wide Web This paper discusses client service issues to be considered when transitioning to a virtual library situation. Themes related to the transitional nature of society in the knowledge era are presented, including: paradox and a contradictory nature; blurring of boundaries; networks, systems, and holistic thinking; process/not product, becoming/not being, experience/not thing; and change is costly. The following corporate trends in today's society are examined from a library point of view: broadening the range of products and services; creation of new value propositions; virtualization of organizations; ways in which companies are getting closer to their customers; addition of demergers to traditional mergers and acquisitions; formation of strategic alliances; growth of outsourcing; expanding globalization; rapid entry of newcomers into old markets; and customization. Other topics covered include investigating client behavior, client-centered design, client relationship management, and strategic planning for the virtual library. The paper concludes with 12 strategies for successful transition of libraries to electronic mode: educate, train, and promote staff, clients, and partners; review current distribution channels; understand what clients expect from the World Wide Web; re-evaluate the nature of libraries services; adopt client-centered service design; give new roles to staff; extend current business to the outside; develop a Web-centric marketing strategy; instill electronic management style; develop a good technical infrastructure; provide a secure, well-controlled system; and provide adequate resources. (MES) |
| format | Recurso educativo Open Access |
| id | eric_ED447831 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 2000 |
| record_format | eric |
| spellingShingle | Virtual Libraries: Service Realities. Novak, Jan Academic Libraries Electronic Libraries Higher Education Information Technology Library Development Library Planning Library Services Social Change Strategic Planning Users (Information) World Wide Web Virtual Libraries: Service Realities. Novak, Jan Academic Libraries Electronic Libraries Higher Education Information Technology Library Development Library Planning Library Services Social Change Strategic Planning Users (Information) World Wide Web This paper discusses client service issues to be considered when transitioning to a virtual library situation. Themes related to the transitional nature of society in the knowledge era are presented, including: paradox and a contradictory nature; blurring of boundaries; networks, systems, and holistic thinking; process/not product, becoming/not being, experience/not thing; and change is costly. The following corporate trends in today's society are examined from a library point of view: broadening the range of products and services; creation of new value propositions; virtualization of organizations; ways in which companies are getting closer to their customers; addition of demergers to traditional mergers and acquisitions; formation of strategic alliances; growth of outsourcing; expanding globalization; rapid entry of newcomers into old markets; and customization. Other topics covered include investigating client behavior, client-centered design, client relationship management, and strategic planning for the virtual library. The paper concludes with 12 strategies for successful transition of libraries to electronic mode: educate, train, and promote staff, clients, and partners; review current distribution channels; understand what clients expect from the World Wide Web; re-evaluate the nature of libraries services; adopt client-centered service design; give new roles to staff; extend current business to the outside; develop a Web-centric marketing strategy; instill electronic management style; develop a good technical infrastructure; provide a secure, well-controlled system; and provide adequate resources. (MES) |
| title | Virtual Libraries: Service Realities. |
| topic | Academic Libraries Electronic Libraries Higher Education Information Technology Library Development Library Planning Library Services Social Change Strategic Planning Users (Information) World Wide Web |
| url | https://eric.ed.gov/?id=ED447831 |