Cita APA (7a ed.)

Cook, C., Heath, F., & Thompson, B. (2000). A New Culture of Assessment: Preliminary Report on the ARL SERVQUAL Survey.

Cita Chicago Style (17a ed.)

Cook, Colleen, Fred Heath, y Bruce Thompson. A New Culture of Assessment: Preliminary Report on the ARL SERVQUAL Survey. 2000.

Cita MLA (9a ed.)

Cook, Colleen, et al. A New Culture of Assessment: Preliminary Report on the ARL SERVQUAL Survey. 2000.