APA (7th ed.) Citation

Cook, C., Heath, F., & Thompson, B. (2000). A New Culture of Assessment: Preliminary Report on the ARL SERVQUAL Survey.

Chicago Style (17th ed.) Citation

Cook, Colleen, Fred Heath, and Bruce Thompson. A New Culture of Assessment: Preliminary Report on the ARL SERVQUAL Survey. 2000.

MLA (9th ed.) Citation

Cook, Colleen, et al. A New Culture of Assessment: Preliminary Report on the ARL SERVQUAL Survey. 2000.