A New Culture of Assessment: Preliminary Report on the ARL SERVQUAL Survey.
Fuente:
ERIC Institute of Education Sciences
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| Autores principales: | , , |
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| Formato: | Recurso educativo Open Access |
| Lenguaje: | en |
| Publicado: |
2000
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| Materias: | |
| Acceso en línea: | |
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| _version_ | 1867181684802191360 |
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| author | Cook, Colleen Heath, Fred Thompson, Bruce |
| author_facet | Cook, Colleen Heath, Fred Thompson, Bruce Cook, Colleen Heath, Fred Thompson, Bruce |
| collection | Education Resources Information Center |
| contents | A New Culture of Assessment: Preliminary Report on the ARL SERVQUAL Survey. Cook, Colleen Heath, Fred Thompson, Bruce Academic Libraries Higher Education Library Services Research Libraries Student Surveys Teacher Surveys User Satisfaction (Information) World Wide Web Texas A&M University and the Association of Research Libraries (ARL) under the New Measures initiative are engaged in a project to evaluate service quality in research libraries using an augmented SERVQUAL instrument. In spring 2000, 13 ARL libraries in North America invited a random sample of students and faculty to take the survey through the World Wide Web. The pilot project evaluated the efficacy of Web-based survey instruments, and the augmented SERVQUAL protocol will be tested for its usefulness in measuring service quality from the user perspective in research libraries. This paper discusses the project plan and reports preliminary survey results. (Contains 12 references.) (Author/MES) |
| format | Recurso educativo Open Access |
| id | eric_ED450746 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 2000 |
| record_format | eric |
| spellingShingle | A New Culture of Assessment: Preliminary Report on the ARL SERVQUAL Survey. Cook, Colleen Heath, Fred Thompson, Bruce Academic Libraries Higher Education Library Services Research Libraries Student Surveys Teacher Surveys User Satisfaction (Information) World Wide Web A New Culture of Assessment: Preliminary Report on the ARL SERVQUAL Survey. Cook, Colleen Heath, Fred Thompson, Bruce Academic Libraries Higher Education Library Services Research Libraries Student Surveys Teacher Surveys User Satisfaction (Information) World Wide Web Texas A&M University and the Association of Research Libraries (ARL) under the New Measures initiative are engaged in a project to evaluate service quality in research libraries using an augmented SERVQUAL instrument. In spring 2000, 13 ARL libraries in North America invited a random sample of students and faculty to take the survey through the World Wide Web. The pilot project evaluated the efficacy of Web-based survey instruments, and the augmented SERVQUAL protocol will be tested for its usefulness in measuring service quality from the user perspective in research libraries. This paper discusses the project plan and reports preliminary survey results. (Contains 12 references.) (Author/MES) |
| title | A New Culture of Assessment: Preliminary Report on the ARL SERVQUAL Survey. |
| topic | Academic Libraries Higher Education Library Services Research Libraries Student Surveys Teacher Surveys User Satisfaction (Information) World Wide Web |
| url | https://eric.ed.gov/?id=ED450746 |