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| Format: | Recurso educativo Open Access |
|---|---|
| Language: | en |
| Published: |
2001
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=ED458878 |
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Table of Contents:
- Diversity in the Library: A Way of Life. [Videotape]. Cultural Pluralism Library Personnel Library Services Public Service Social Bias Training Videotape Recordings This videotape is intended to help library staff examine assumptions commonly made about people and realize that these assumptions can create barriers to outstanding public service. Designed for front-line and part-time staff, this 20-minute videotape showcases the basics of diversity training in the library. It uses scenarios taken directly from library workers' experiences, and proper reactions are discussed. By examining the scenarios and the solutions provided, viewers can see how to better serve their customers in this increasingly complex and diverse world. (AEF)