Poll, R. (2001). Managing Service Quality with the Balanced Scorecard.
Chicago Style (17th ed.) CitationPoll, Roswitha. Managing Service Quality with the Balanced Scorecard. 2001.
MLA (9th ed.) CitationPoll, Roswitha. Managing Service Quality with the Balanced Scorecard. 2001.
Warning: These citations may not always be 100% accurate.