:: Library Catalog

Cover Image

Saved in:

Bibliographic Details
Main Author:	Poll, Roswitha
Format:	Recurso educativo Open Access
Language:	en
Published:	2001
Subjects:	Evaluation Criteria Evaluation Methods Foreign Countries Library Administration Library Funding Library Services User Satisfaction (Information) Users (Information)
Online Access:	https://eric.ed.gov/?id=ED459732
Tags:	Add Tag No Tags, Be the first to tag this record!

Similar Items

The Role of the Directorate of Studies in the Legislative Work of the Hellenic Parliament.
by: Vassilouni, Stavroula
Published: (2001)

Evaluating Internet Information Services.
Published: (1996)

Reading Minds: Adding Value to Services at the State Library of New South Wales.
by: Burgess, Kerrie, et al.
Published: (2000)

Measuring Service Quality: From Theory into Practice.
by: Calvert, Philip J.
Published: (1997)

Service Quality: An Unobtrusive Investigation of Interlibrary Loan in Large Public Libraries in Canada.
by: Hebert, Francoise
Published: (1994)

Public Library Effectiveness: An Analysis of Values, Interests, and Benefits.
by: Mittermeyer, Diane
Published: (1999)

Library Services for Users of Personal Digital Assistants: A Needs Assessment and Program Evaluation
by: Carney, Stephen, et al.
Published: (2007)

Community Libraries: The Concept and its Application--with Particular Reference to a South African Community Library System.
by: Mostert, B. J.
Published: (1998)

The Search for Quality.
by: Shaughnessy, Thomas W.
Published: (1987)

Explaining User Satisfaction with Academic Libraries: Strategic Implications.
by: Andaleeb, Syed Saad, et al.
Published: (1998)

Achieving University Libraries User Loyalty through User Satisfaction: The Role of Service Quality
by: Twum, Kojo Kakra, et al.
Published: (2022)

Library Effectiveness: The Elusive Target.
by: White, Herb
Published: (1980)

Performance Measures, Benchmarking and Value.
by: McGregor, Felicity
Published: (2000)

Quality Management and Public Library Services.
by: Usherwood, Bob
Published: (1995)

Project Ethnography: An Anthropological Approach To Assessing Digital Library Services.
by: Seadle, Michael
Published: (2000)

Performance, Process, and Costs: Managing Service Quality with the Balanced Scorecard.
by: Poll, Roswitha
Published: (2001)

The Entrepreneurial Public Library: The Policy and Practice of Fee-Based Services.
by: Butterworth, Margaret
Published: (2000)

Finding and Addressing the Gaps: Two Evaluations of Archival Reference Services
by: Battley, Belinda, et al.
Published: (2012)

Report of the CACUL Working Group on Reference Statistics. Occasional Paper Series, No. 10.
by: Philipps, Jane
Published: (1995)

Supporting User Needs and Skills to Minimize Library Anxiety: Considerations for Academic Libraries.
by: Westbrook, Lynn, et al.
Published: (1993)

Question Negotiation at Orem Public Library.
by: Buckley, Jonathan, et al.
Published: (1990)

Collection Assessment. SPEC Kit 41.
Published: (1978)

Evaluation of Online Searches.
by: Blood, Richard W.
Published: (1983)

An Unobtrusive Operations Study of the Orem Public Library for Referral, Accuracy, and Consistency.
by: King, C. Yvonne, et al.
Published: (1990)

Quality Management and Building Government Information Services.
by: Farrell, Maggie
Published: (1998)

Comparative Measurement of Book Availability in Academic Libraries.
by: Rehman, Sajjad Ur, et al.
Published: (1993)

Evaluation of Online Searches.
by: Blood, Richard W.
Published: (1981)

Which Way Do You Want To Serve Your Customers?
by: Gupta, Dinesh K., et al.
Published: (2002)

The Relationship of Library User Studies to Performance Measures: A Review of the Literature. Occasional Papers Number 181.
by: Powell, Ronald R.
Published: (1988)

Public Library Websites as Electronic Branches: A Multi-Country Quantitative Evaluation
by: Velasquez, Diane L., et al.
Published: (2018)

The Contingent Valuation Method in Public Libraries
by: Chung, Hye-Kyung
Published: (2008)

Developmentally Based Performance Measures for Young Adult Services.
by: Chelton, Mary K.
Published: (1984)

Studying the Value of Library and Information Services in Corporate Environments: Progress Report.
by: Saracevic, Tefko, et al.
Published: (1998)

Studying the Cost and Value of Library Services: Final Report. Technical Report APLAB/94-3/1,2,3,4.
by: Kantor, Paul B., et al.
Published: (1995)

Performance Evaluation of Interlibrary Loan in the United States: A Review of Research.
by: Waldhart, Thomas J.
Published: (1985)

From Rationale to Results: Implementing Performance Indicators in a Public Library.
by: Alston, Ruth
Published: (1995)

The Bottom Line: Performance Measurement in a Corporate Library.
by: McAllister, Moyra
Published: (2000)

Creating the User-Friendly Library by Evaluating Patron Perception of Signage.
by: Bosman, Ellen, et al.
Published: (1997)

"They Put a Library in the Mall!"
by: Johnston, James R.
Published: (1996)

Evaluation of Reference Service in College of Advanced Education Libraries in New South Wales.
by: Schmidt, Janine B.
Published: (1979)