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| Main Authors: | , , , |
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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
2002
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=ED463765 |
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| _version_ | 1867181141641920512 |
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| author | Butler, John T. Armson, Rossana Caron, Anne Hoffman Stemper, James A. |
| author_facet | Butler, John T. Armson, Rossana Caron, Anne Hoffman Stemper, James A. Butler, John T. Armson, Rossana Caron, Anne Hoffman Stemper, James A. |
| collection | Education Resources Information Center |
| contents | User Evaluation Survey of Digital Reference Services: Methodology and Results. Butler, John T. Armson, Rossana Caron, Anne Hoffman Stemper, James A. Academic Libraries Computer Mediated Communication Computer Uses in Education Higher Education Library Services Library Statistics Questionnaires Reference Services Use Studies User Satisfaction (Information) World Wide Web This paper reports on an evaluation of InfoPoint, a centrally-managed, professionally staffed reference service available at the University of Minnesota, Twin Cities Campus Library through a variety of communication modes, including a World Wide Web form, direct e-mail, and chat and collaborative browsing. Over 400 InfoPoint users were sent a questionnaire, to which 69% responded, that examined user perceptions of the effectiveness, quantity, timeliness, convenience, and instructional value of the service. It also queried users about their reason(s) for using the service, as well as preferences for asking questions of the library in the future based on both their experience with the service and other choices available to them. The report presents the methodology and instruments used to conduct the evaluation. Descriptive data resulting from the survey, including frequencies and user commentary, are also provided. (Contains 77 references.) (MES) |
| format | Recurso educativo Open Access |
| id | eric_ED463765 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 2002 |
| record_format | eric |
| spellingShingle | User Evaluation Survey of Digital Reference Services: Methodology and Results. Butler, John T. Armson, Rossana Caron, Anne Hoffman Stemper, James A. Academic Libraries Computer Mediated Communication Computer Uses in Education Higher Education Library Services Library Statistics Questionnaires Reference Services Use Studies User Satisfaction (Information) World Wide Web User Evaluation Survey of Digital Reference Services: Methodology and Results. Butler, John T. Armson, Rossana Caron, Anne Hoffman Stemper, James A. Academic Libraries Computer Mediated Communication Computer Uses in Education Higher Education Library Services Library Statistics Questionnaires Reference Services Use Studies User Satisfaction (Information) World Wide Web This paper reports on an evaluation of InfoPoint, a centrally-managed, professionally staffed reference service available at the University of Minnesota, Twin Cities Campus Library through a variety of communication modes, including a World Wide Web form, direct e-mail, and chat and collaborative browsing. Over 400 InfoPoint users were sent a questionnaire, to which 69% responded, that examined user perceptions of the effectiveness, quantity, timeliness, convenience, and instructional value of the service. It also queried users about their reason(s) for using the service, as well as preferences for asking questions of the library in the future based on both their experience with the service and other choices available to them. The report presents the methodology and instruments used to conduct the evaluation. Descriptive data resulting from the survey, including frequencies and user commentary, are also provided. (Contains 77 references.) (MES) |
| title | User Evaluation Survey of Digital Reference Services: Methodology and Results. |
| topic | Academic Libraries Computer Mediated Communication Computer Uses in Education Higher Education Library Services Library Statistics Questionnaires Reference Services Use Studies User Satisfaction (Information) World Wide Web |
| url | https://eric.ed.gov/?id=ED463765 |