APA (7th ed.) Citation

Lankes, R. D., McClure, C. R., Gross, M., & Pomerantz, J. (2002). Implementing Digital Reference Services: Setting Standards and Making It Real.

Chicago Style (17th ed.) Citation

Lankes, R. David, Charles R. McClure, Melissa Gross, and Jeffrey Pomerantz. Implementing Digital Reference Services: Setting Standards and Making It Real. 2002.

MLA (9th ed.) Citation

Lankes, R. David, et al. Implementing Digital Reference Services: Setting Standards and Making It Real. 2002.