Proceedings of the Northumbria International Conference on Performance Measurement in Libraries and Information Services: "Meaningful Measures for Emerging Realities" (4th, Pittsburgh, Pennsylvania, August 12-16, 2001).
Fuente:
ERIC Institute of Education Sciences
Saved in:
| Main Authors: | Stein, Joan, Ed., Kyrillidou, Martha, Ed., Davis, Denise, Ed. |
|---|---|
| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
2002
|
| Subjects: | |
| Online Access: | |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Similar Items
Approaches to Measuring Library Effectiveness. A Symposium.
by: Hershfield, Allan F., Ed., et al.
Published: (1972)
by: Hershfield, Allan F., Ed., et al.
Published: (1972)
Implementing the Customer Contact Center: An Opportunity to Create a Valid Measurement System for Assessing and Improving a Library's Telephone Services
by: Murphy, Sarah Anne, et al.
Published: (2012)
by: Murphy, Sarah Anne, et al.
Published: (2012)
Symposium on Measurement of Reference; A Report
by: Emerson, Katherine, et al.
Published: (1974)
by: Emerson, Katherine, et al.
Published: (1974)
Measuring Electronic Services in Public Libraries: Issues and Recommendations.
by: Bertot, John Carlo, et al.
Published: (1998)
by: Bertot, John Carlo, et al.
Published: (1998)
Constituency Needs as Determinants of Library Collection and Service Configurations: An Approach to Measurement.
by: Warner, Edward S.
Published: (1977)
by: Warner, Edward S.
Published: (1977)
Public Library Standards: The Quest for Excellence. White House Conference on Library and Information Services.
by: Owen, Amy
Published: (1991)
by: Owen, Amy
Published: (1991)
Select Bibliography and Overview of Bunge's Publications Related to the Measurement of Reference Effectiveness.
by: Watstein, Sarah B.
Published: (1999)
by: Watstein, Sarah B.
Published: (1999)
Start a New Fire: Measuring the Value of Academic Libraries in Undergraduate Learning
by: Menchaca, Frank
Published: (2014)
by: Menchaca, Frank
Published: (2014)
ARL: A Bimonthly Newsletter of Research Library Issues and Actions, 1998.
by: Barrett, G. Jaia, Ed.
Published: (1998)
by: Barrett, G. Jaia, Ed.
Published: (1998)
Using the Contingent Valuation Method To Measure Patron Benefits of Reference Desk Service in an Academic Library.
by: Harless, David W., et al.
Published: (1999)
by: Harless, David W., et al.
Published: (1999)
Library and Information Services Policy: A Forum Report (Washington, D.C., September 23-24, 1993).
Published: (1993)
Published: (1993)
Toward Developing Measures of the Impact of Library and Information Services.
by: Durrance, Joan C., et al.
Published: (2002)
by: Durrance, Joan C., et al.
Published: (2002)
Changing the Concept and Measure of Service Quality in Academic Libraries.
by: Nitecki, Danuta A.
Published: (1996)
by: Nitecki, Danuta A.
Published: (1996)
Determining User Preferences for Information Services.
by: Halperin, Michael
Published: (1981)
by: Halperin, Michael
Published: (1981)
Reference Services Accountability and Measurement
by: Pings, Vern M.
Published: (1976)
by: Pings, Vern M.
Published: (1976)
Reference Is Better than We Thought.
by: Richardson, John V., Jr.
Published: (2002)
by: Richardson, John V., Jr.
Published: (2002)
The Search for Quality.
by: Shaughnessy, Thomas W.
Published: (1987)
by: Shaughnessy, Thomas W.
Published: (1987)
Measuring the Success of the Academic Library Website Using Banner Advertisements and Web Conversion Rates: A Case Study
by: Whang, Michael
Published: (2007)
by: Whang, Michael
Published: (2007)
Measuring the Quality of Public Library Services; A Report to Participants.
by: Childers, Thomas, Ed.
Published: (1972)
by: Childers, Thomas, Ed.
Published: (1972)
Federal Pre-White House Conference on Library and Information Services Proceedings (Bethesda, Maryland, November 26-27, 1990).
Published: (1991)
Published: (1991)
The Measurement and Evaluation of Reference Service.
by: Rothstein, Samuel
Published: (1989)
by: Rothstein, Samuel
Published: (1989)
From Input and Output Measures to Quality and Outcome Measures, or, from the User in the Life of the Library to the Library in the Life of the User.
by: Kyrillidou, Martha
Published: (2002)
by: Kyrillidou, Martha
Published: (2002)
Measuring Service Quality at Yale University's Libraries.
by: Nitecki, Danuta A., et al.
Published: (2000)
by: Nitecki, Danuta A., et al.
Published: (2000)
Implementing Digital Reference Services: Setting Standards and Making It Real.
by: Lankes, R. David, Ed., et al.
Published: (2002)
by: Lankes, R. David, Ed., et al.
Published: (2002)
Accessing the Effectiveness of Reference Services: A Difficult but Necessary Process.
by: Green, Louise Koller
Published: (1988)
by: Green, Louise Koller
Published: (1988)
Evaluating Reference Services in the Electronic Age.
by: Whitlatch, Jo Bell
Published: (2001)
by: Whitlatch, Jo Bell
Published: (2001)
University Rankings: How Well Do They Measure Library Service Quality?
by: Jackson, Brian
Published: (2015)
by: Jackson, Brian
Published: (2015)
What Do Library Users Want? A Conjoint Measurement Technique May Yield the Answer.
by: Ramsing, Kenneth D., et al.
Published: (1982)
by: Ramsing, Kenneth D., et al.
Published: (1982)
Value of Collections: A Study of Australia's Group of 8 University Libraries
by: Missingham, Roxanne, et al.
Published: (2012)
by: Missingham, Roxanne, et al.
Published: (2012)
Exploring New Service Models: Can Consolidating Public Service Points Improve Response to Customer Needs?
by: Flanagan, Pat, et al.
Published: (2000)
by: Flanagan, Pat, et al.
Published: (2000)
Valuing Corporate Libraries: A Senior Management Survey.
by: Matarazzo, James M., et al.
Published: (1990)
by: Matarazzo, James M., et al.
Published: (1990)
Collecting Data Sensibly in Information Settings.
by: Gorman, G. E.
Published: (1999)
by: Gorman, G. E.
Published: (1999)
Using the "New Planning for Results" Process To Create Local Standards of Library Service.
by: Kotch, Marianne
Published: (2002)
by: Kotch, Marianne
Published: (2002)
Integrating the Imposed Query into the Evaluation of Reference Service: A Dichotomous Analysis of User Ratings.
by: Gross, Melissa, et al.
Published: (2002)
by: Gross, Melissa, et al.
Published: (2002)
E-Metrics and Library Assessment in Action
by: Kinman, Virginia
Published: (2009)
by: Kinman, Virginia
Published: (2009)
Libraries and Librarians: Making a Difference in the Knowledge Age. IFLA Council and General Conference: Conference Programme and Proceedings (67th, Boston, Massachusetts, August 16-25, 2001).
Published: (2001)
Published: (2001)
The KMAT: Benchmarking Knowledge Management.
by: de Jager, Martha
Published: (1998)
by: de Jager, Martha
Published: (1998)
Studying the Cost and Value of Library Services: Final Report. Technical Report APLAB/94-3/1,2,3,4.
by: Kantor, Paul B., et al.
Published: (1995)
by: Kantor, Paul B., et al.
Published: (1995)
Evaluating Library Public Service.
by: Murphy, Marcy
Published: (1990)
by: Murphy, Marcy
Published: (1990)
Measuring the Impact of Public Library System Formation on Local Library Service: A Wisconsin Case Study.
by: Seavey, Charles A.
Published: (1988)
by: Seavey, Charles A.
Published: (1988)
Similar Items
-
Approaches to Measuring Library Effectiveness. A Symposium.
by: Hershfield, Allan F., Ed., et al.
Published: (1972) -
Implementing the Customer Contact Center: An Opportunity to Create a Valid Measurement System for Assessing and Improving a Library's Telephone Services
by: Murphy, Sarah Anne, et al.
Published: (2012) -
Symposium on Measurement of Reference; A Report
by: Emerson, Katherine, et al.
Published: (1974) -
Measuring Electronic Services in Public Libraries: Issues and Recommendations.
by: Bertot, John Carlo, et al.
Published: (1998) -
Constituency Needs as Determinants of Library Collection and Service Configurations: An Approach to Measurement.
by: Warner, Edward S.
Published: (1977)