McClure, C. R., Lankes, R. D., Gross, M., & Choltco-Devlin, B. (2002). Statistics, Measures, and Quality Standards for Assessing Digital Reference Library Services: Guidelines and Procedures.
Chicago Style (17th ed.) CitationMcClure, Charles R., R. David Lankes, Melissa Gross, and Beverly Choltco-Devlin. Statistics, Measures, and Quality Standards for Assessing Digital Reference Library Services: Guidelines and Procedures. 2002.
MLA (9th ed.) CitationMcClure, Charles R., et al. Statistics, Measures, and Quality Standards for Assessing Digital Reference Library Services: Guidelines and Procedures. 2002.
Warning: These citations may not always be 100% accurate.