Do Librarians Really Do That? Or Providing Custom, Fee-Based Services.
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ERIC Institute of Education Sciences
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| Main Authors: | , |
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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
2002
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| _version_ | 1867181110138503168 |
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| author | Whitmore, Susan Heekin, Janet |
| author_facet | Whitmore, Susan Heekin, Janet Whitmore, Susan Heekin, Janet |
| collection | Education Resources Information Center |
| contents | Do Librarians Really Do That? Or Providing Custom, Fee-Based Services. Whitmore, Susan Heekin, Janet Competence Job Skills Librarians Library Services Professional Development Special Libraries Telephone Surveys User Needs (Information) World Wide Web This paper describes some of the fee-based, custom services provided by National Institutes of Health (NIH) Library to NIH staff, including knowledge management, clinical liaisons, specialized database searching, bibliographic database development, Web resource guide development, and journal management. The first section discusses selecting the services, including a telephone survey of NIH Library users. The second section addresses custom service competencies, including traditional library skills, as well as the personal competencies mentioned in the Special Libraries Association "Competencies for Special Librarians." The third section presents three examples of custom service projects. The fourth section looks at future directions, including developing additional custom services, developing skills among staff that can facilitate the provision of custom services, and marketing these services more heavily to NIH staff. The "Custom Service Portfolio," containing brief descriptions of the services offered, is attached. (MES) |
| format | Recurso educativo Open Access |
| id | eric_ED478091 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 2002 |
| record_format | eric |
| spellingShingle | Do Librarians Really Do That? Or Providing Custom, Fee-Based Services. Whitmore, Susan Heekin, Janet Competence Job Skills Librarians Library Services Professional Development Special Libraries Telephone Surveys User Needs (Information) World Wide Web Do Librarians Really Do That? Or Providing Custom, Fee-Based Services. Whitmore, Susan Heekin, Janet Competence Job Skills Librarians Library Services Professional Development Special Libraries Telephone Surveys User Needs (Information) World Wide Web This paper describes some of the fee-based, custom services provided by National Institutes of Health (NIH) Library to NIH staff, including knowledge management, clinical liaisons, specialized database searching, bibliographic database development, Web resource guide development, and journal management. The first section discusses selecting the services, including a telephone survey of NIH Library users. The second section addresses custom service competencies, including traditional library skills, as well as the personal competencies mentioned in the Special Libraries Association "Competencies for Special Librarians." The third section presents three examples of custom service projects. The fourth section looks at future directions, including developing additional custom services, developing skills among staff that can facilitate the provision of custom services, and marketing these services more heavily to NIH staff. The "Custom Service Portfolio," containing brief descriptions of the services offered, is attached. (MES) |
| title | Do Librarians Really Do That? Or Providing Custom, Fee-Based Services. |
| topic | Competence Job Skills Librarians Library Services Professional Development Special Libraries Telephone Surveys User Needs (Information) World Wide Web |
| url | https://eric.ed.gov/?id=ED478091 |