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| Main Authors: | , , |
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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
2011
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=ED520466 |
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| _version_ | 1867181774490042368 |
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| author | Tsuji, Keita To, Haruna Hara, Atsuyuki |
| author_facet | Tsuji, Keita To, Haruna Hara, Atsuyuki Tsuji, Keita To, Haruna Hara, Atsuyuki |
| collection | Education Resources Information Center |
| contents | Accuracy of Answers Provided by Digital/Face-to-Face Reference Services in Japanese Public Libraries and Q & A Sites Tsuji, Keita To, Haruna Hara, Atsuyuki Foreign Countries Public Libraries Reference Services Library Services Comparative Analysis Web Sites Program Effectiveness Electronic Libraries Internet Access to Information Electronic Mail Reaction Time We asked the same 60 questions using DRS (digital reference services) in Japanese public libraries, face-to-face reference services and Q & A (question and answer) sites. It was found that: (1) The correct answer ratio of DRS is higher than that of Q & A sites; (2) DRS takes longer to provide answers as compared to Q & A sites; and (3) The correct answer ratio of face-to-face reference services in public libraries that provide (do not provide) DRS is higher than (the same as) that of Q & A sites. Considering that a majority of the Japanese public libraries do not provide DRS, the result indicates that Q & A sites and face-to-face reference services are comparable in terms of their ability to answer questions. However, the public libraries that earnestly provide DRS can outperform Q & A sites. (Contains 7 tables and 6 footnotes.) |
| format | Recurso educativo Open Access |
| id | eric_ED520466 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 2011 |
| record_format | eric |
| spellingShingle | Accuracy of Answers Provided by Digital/Face-to-Face Reference Services in Japanese Public Libraries and Q & A Sites Tsuji, Keita To, Haruna Hara, Atsuyuki Foreign Countries Public Libraries Reference Services Library Services Comparative Analysis Web Sites Program Effectiveness Electronic Libraries Internet Access to Information Electronic Mail Reaction Time Accuracy of Answers Provided by Digital/Face-to-Face Reference Services in Japanese Public Libraries and Q & A Sites Tsuji, Keita To, Haruna Hara, Atsuyuki Foreign Countries Public Libraries Reference Services Library Services Comparative Analysis Web Sites Program Effectiveness Electronic Libraries Internet Access to Information Electronic Mail Reaction Time We asked the same 60 questions using DRS (digital reference services) in Japanese public libraries, face-to-face reference services and Q & A (question and answer) sites. It was found that: (1) The correct answer ratio of DRS is higher than that of Q & A sites; (2) DRS takes longer to provide answers as compared to Q & A sites; and (3) The correct answer ratio of face-to-face reference services in public libraries that provide (do not provide) DRS is higher than (the same as) that of Q & A sites. Considering that a majority of the Japanese public libraries do not provide DRS, the result indicates that Q & A sites and face-to-face reference services are comparable in terms of their ability to answer questions. However, the public libraries that earnestly provide DRS can outperform Q & A sites. (Contains 7 tables and 6 footnotes.) |
| title | Accuracy of Answers Provided by Digital/Face-to-Face Reference Services in Japanese Public Libraries and Q & A Sites |
| topic | Foreign Countries Public Libraries Reference Services Library Services Comparative Analysis Web Sites Program Effectiveness Electronic Libraries Internet Access to Information Electronic Mail Reaction Time |
| url | https://eric.ed.gov/?id=ED520466 |