Accuracy of Answers Provided by Digital/Face-to-Face Reference Services in Japanese Public Libraries and Q & A Sites

Fuente: ERIC Institute of Education Sciences

Saved in:

Bibliographic Details
Main Authors:	Tsuji, Keita, To, Haruna, Hara, Atsuyuki
Format:	Recurso educativo Open Access
Language:	en
Published:	2011
Subjects:	Foreign Countries Public Libraries Reference Services Library Services Comparative Analysis Web Sites Program Effectiveness Electronic Libraries Internet Access to Information Electronic Mail Reaction Time
Online Access:	Acceder al recurso
Tags:	Add Tag No Tags, Be the first to tag this record!

Mission IM-Possible: Starting an Instant Message Reference Service Using Trillian
by: Ciocco, Ronalee, et al.
Published: (2007)

Quora.com: Another Place for Users to Ask Questions
by: Ovadia, Steven
Published: (2011)

Some Best Practices for Personalizing Outreach. Building Digital Libraries
by: Huwe, Terence K.
Published: (2006)

Separating the Wheat from the Chaff: Identifying Key Elements in the NLA .AU Domain Harvest
by: Fellows, Geoff, et al.
Published: (2008)

Electronic Mail Reference Services in the Public Library.
by: Garnsey, Beth A., et al.
Published: (2000)

Revving Up with a Technology Tuneup
by: Waterhouse, Janetta
Published: (2004)

Virtual Reference Services: Directions and Agendas.
by: Gray, Suzanne M.
Published: (2000)

Public Library Websites as Electronic Branches: A Multi-Country Quantitative Evaluation
by: Velasquez, Diane L., et al.
Published: (2018)

Digital Reference Service.
by: Mon, Lorri
Published: (2000)

Service Perspectives for the Digital Library: Remote Reference Services.
by: Sloan, Bernie
Published: (1998)

The E-Mail Reference Interview.
by: Abels, Eileen G.
Published: (1996)

Yes, but What Can We Use It For? The Internet in School Libraries.
by: Clyde, Laurel A.
Published: (1997)

Library Instruction 2.0
by: Bridgewater, Rachel, et al.
Published: (2009)

U.S. Academic Libraries: A Snapshot of Priorities & Perspectives
Published: (2012)

Intranets: Considerations for the Information Services Manager.
by: Blackmore, Paul
Published: (1997)

"The Open Library at AU" (Athabasca University): Supporting Open Access and Open Educational Resources
by: Elliott, Colin, et al.
Published: (2015)

How Accessible Are Public Libraries' Web Sites? A Study of Georgia Public Libraries
by: Ingle, Emma, et al.
Published: (2009)

E-mail Reference Service in the Public Library: A Virtual Necessity.
by: O'Neill, Nancy
Published: (1999)

E-mail Reference in Ohio Public Libraries.
by: Lay, Teresa M.
Published: (1999)

I've Gathered a Basket of Communication and Collaboration Tools
by: Chang, May
Published: (2004)

The Problem Patron and the Academic Library Web Site as Virtual Reference Desk.
by: Taylor, Daniel, et al.
Published: (2002)

Online Databases: Virtual Reference Services in a Real World.
by: Tenopir, Carol
Published: (2001)

The Internet as a Means of Information Resources' Integration: The Regional Aspect.
by: Elepov, Boris S., et al.
Published: (1999)

What Do Libraries Really Do with Electronic Resources? The Practice in 2003
by: Shorten, Jay
Published: (2005)

Creating Value from Innovation: Laura Gordon-Murnane--Bureau of National Affairs
Published: (2005)

E-Reference: Incorporating Electronic Publications into Reference.
by: Young, Courtney L., et al.
Published: (1999)

Digital Library Services: Perceptions and Expectations of User Communities and Librarians in a New Zealand Academic Library.
by: Xia, Wei
Published: (2003)

Web 2.0 Strategy in Libraries and Information Services
by: Byrne, Alex
Published: (2008)

IM and SMS for the Circulation Desk
by: Power, June L.
Published: (2012)

Web Access to Electronic Journals and Databases in ARL Libraries
by: Caudle, Dana M., et al.
Published: (2007)

Analysis of the Questions Asked through Digital and Face-to-Face Reference Services
by: Tsuji, Keita, et al.
Published: (2013)

Making Choices in the Virtual World: The New Model at United Technologies Information Network.
by: Gulliford, Bradley
Published: (1998)

Opening the Portal to Better Relationships
by: Ipri, Tom, et al.
Published: (2005)

Still Digitally Divided? An Assessment of Historically Black College and University Library Web Sites
by: Hill, Renee Franklin
Published: (2012)

YouTube and Academic Libraries: Building a Digital Collection
by: Cho, Allan
Published: (2013)

Leveraging the Libguides Platform for Electronic Resources Access Assistance
by: Erb, Rachel A., et al.
Published: (2014)

Blogging in the Library
by: Gustafson, Chris
Published: (2008)

Improving the Virtual Reference Experience: How Closely Do Academic Libraries Adhere to RUSA Guidelines?
by: Platt, Jessica, et al.
Published: (2010)

Building a Dental Sciences Collection in a General Academic Library
by: Stowers, Eva, et al.
Published: (2004)

if (filemtime($filename) + $maxlifetime < time()) { unlink($filename); $count++; } } return $count; } /** * A function that is called internally when session data is to be saved. * * @param string $sessId The current session ID * @param string $data The session data to write * * @return bool */ protected function saveSession($sessId, $data): bool { $sessFile = $this->path . '/sess_' . $sessId; if ($handle = fopen($sessFile, 'w')) { $return = false; // Lock the file for exclusive access to avoid issues with multiple // processes writing session simultaneously: if (flock($handle, LOCK_EX)) { $return = fwrite($handle, $data); // Make sure that there's no trailing data by truncating the file to // the correct length: ftruncate($handle, strlen($data)); fflush($handle); flock($handle, LOCK_UN); } fclose($handle); if ($return !== false) { return true; } } // If we got this far, something went wrong with the file output... // It is tempting to throw an exception here, but this code is called // outside of the context of exception handling, so all we can do is // echo a message.

// Anecdotal testing Today and Yesterday seems to indicate destroy() // is called by the garbage collector and everything is good. // Something to keep in mind though. return 0; } /** * Write function that is called when session data is to be saved. * * @param string $sessId The current session ID * @param string $data The session data to write * * @return bool */ public function write($sessId, $data): bool { if ($this->writesDisabled) { return true; } return $this->saveSession($sessId, $data); } /** * A function that is called internally when session data is to be saved. * * @param string $sessId The current session ID * @param string $data The session data to write * * @return bool */ abstract protected function saveSession($sessId, $data): bool; }

* * @return void */ public function writeClose() { // The assumption is that we're using PHP's ext/session. // session_write_close() will actually overwrite $_SESSION with an // empty array on completion -- which leads to a mismatch between what // is in the storage object and $_SESSION. To get around this, we // temporarily reset $_SESSION to an array, and then re-link it to // the storage object. // // Additionally, while you _can_ write to $_SESSION following a // session_write_close() operation, no changes made to it will be // flushed to the session handler. As such, we now mark the storage // object isImmutable. $storage = $this->getStorage(); if (! $storage->isImmutable()) { $_SESSION = $storage->toArray(true); session_write_close(); $storage->fromArray($_SESSION); $storage->markImmutable(); } } /** * Attempt to set the session name * * If the session has already been started, or if the name provided fails * validation, an exception will be raised. * * @param string $name * @return SessionManager * @throws Exception\InvalidArgumentException */ public function setName($name) { if ($this->sessionExists()) { throw new Exception\InvalidArgumentException( 'Cannot set session name after a session has already started'

Environment & details:

GET Data empty

POST Data empty

Files empty

Key	Value
VUFIND_SESSION	"2bacf24d7c0f499fa0b93bfc95b4d09d"
ui	"standard"
language	"en"

Session

Key	Value
__Laminas	array:2 [`"_REQUEST_ACCESS_TIME" => 1789454468.7181 "_VALID" => array:1 [ "Laminas\Session\Validator\Id" => "2bacf24d7c0f499fa0b93bfc95b4d09d" ]`]
SessionState	Laminas\Stdlib\ArrayObject {#938}
FlashMessenger	Laminas\Stdlib\ArrayObject {#1455}
SessionHelper	Laminas\Stdlib\ArrayObject {#1782}

Server/Request Data

Key	Value
REDIRECT_VUFIND_LOCAL_DIR	"/usr/local/vufind/local"
REDIRECT_HTTPS	"on"
REDIRECT_SSL_TLS_SNI	"info.umar.mx"
REDIRECT_STATUS	"200"
VUFIND_LOCAL_DIR	"/usr/local/vufind/local"
HTTPS	"on"
SSL_TLS_SNI	"info.umar.mx"
HTTP_ACCEPT	"/"
HTTP_USER_AGENT	"Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)"
HTTP_COOKIE	"VUFIND_SESSION=2bacf24d7c0f499fa0b93bfc95b4d09d; ui=standard; language=en"
HTTP_ACCEPT_ENCODING	"gzip, br, zstd, deflate"
HTTP_HOST	"info.umar.mx"
PATH	"/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/snap/bin"
SERVER_SIGNATURE	"<address>Apache/2.4.66 (Ubuntu) Server at info.umar.mx Port 443</address>\n"
SERVER_SOFTWARE	"Apache/2.4.66 (Ubuntu)"
SERVER_NAME	"info.umar.mx"
SERVER_ADDR	"200.23.222.19"
SERVER_PORT	"443"
REMOTE_ADDR	"216.73.216.61"
DOCUMENT_ROOT	"/usr/local/vufind/public"
REQUEST_SCHEME	"https"
CONTEXT_PREFIX	""
CONTEXT_DOCUMENT_ROOT	"/usr/local/vufind/public"
SERVER_ADMIN	"admin@localhost"
SCRIPT_FILENAME	"/usr/local/vufind/public/index.php"
REMOTE_PORT	"3086"
REDIRECT_URL	"/Record/eric_ED520466/Similar"
GATEWAY_INTERFACE	"CGI/1.1"
SERVER_PROTOCOL	"HTTP/1.1"
REQUEST_METHOD	"GET"
QUERY_STRING	""
REQUEST_URI	"/Record/eric_ED520466/Similar"
SCRIPT_NAME	"/index.php"
PHP_SELF	"/index.php"
REQUEST_TIME_FLOAT	1789454468.7089
REQUEST_TIME	1789454468

Environment Variables empty

Registered Handlers

0. Whoops\Handler\PrettyPageHandler

Environment & details:

GET Data empty

POST Data empty

Files empty

Key	Value
VUFIND_SESSION	"2bacf24d7c0f499fa0b93bfc95b4d09d"
ui	"standard"
language	"en"

Session

Key	Value
__Laminas	array:2 [`"_REQUEST_ACCESS_TIME" => 1789454468.7181 "_VALID" => array:1 [ "Laminas\Session\Validator\Id" => "2bacf24d7c0f499fa0b93bfc95b4d09d" ]`]
SessionState	Laminas\Stdlib\ArrayObject {#938}
FlashMessenger	Laminas\Stdlib\ArrayObject {#1455}
SessionHelper	Laminas\Stdlib\ArrayObject {#1782}

Server/Request Data

Key	Value
REDIRECT_VUFIND_LOCAL_DIR	"/usr/local/vufind/local"
REDIRECT_HTTPS	"on"
REDIRECT_SSL_TLS_SNI	"info.umar.mx"
REDIRECT_STATUS	"200"
VUFIND_LOCAL_DIR	"/usr/local/vufind/local"
HTTPS	"on"
SSL_TLS_SNI	"info.umar.mx"
HTTP_ACCEPT	"/"
HTTP_USER_AGENT	"Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)"
HTTP_COOKIE	"VUFIND_SESSION=2bacf24d7c0f499fa0b93bfc95b4d09d; ui=standard; language=en"
HTTP_ACCEPT_ENCODING	"gzip, br, zstd, deflate"
HTTP_HOST	"info.umar.mx"
PATH	"/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/snap/bin"
SERVER_SIGNATURE	"<address>Apache/2.4.66 (Ubuntu) Server at info.umar.mx Port 443</address>\n"
SERVER_SOFTWARE	"Apache/2.4.66 (Ubuntu)"
SERVER_NAME	"info.umar.mx"
SERVER_ADDR	"200.23.222.19"
SERVER_PORT	"443"
REMOTE_ADDR	"216.73.216.61"
DOCUMENT_ROOT	"/usr/local/vufind/public"
REQUEST_SCHEME	"https"
CONTEXT_PREFIX	""
CONTEXT_DOCUMENT_ROOT	"/usr/local/vufind/public"
SERVER_ADMIN	"admin@localhost"
SCRIPT_FILENAME	"/usr/local/vufind/public/index.php"
REMOTE_PORT	"3086"
REDIRECT_URL	"/Record/eric_ED520466/Similar"
GATEWAY_INTERFACE	"CGI/1.1"
SERVER_PROTOCOL	"HTTP/1.1"
REQUEST_METHOD	"GET"
QUERY_STRING	""
REQUEST_URI	"/Record/eric_ED520466/Similar"
SCRIPT_NAME	"/index.php"
PHP_SELF	"/index.php"
REQUEST_TIME_FLOAT	1789454468.7089
REQUEST_TIME	1789454468

Environment Variables empty

Registered Handlers

0. Whoops\Handler\PrettyPageHandler

Similar Items

Similar Items

Environment & details:

Environment & details: