Salvato in:
| Autori principali: | , , , , |
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| Natura: | Recurso educativo Open Access |
| Lingua: | en |
| Pubblicazione: |
2013
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| Soggetti: | |
| Accesso online: | https://eric.ed.gov/?id=ED539958 |
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Sommario:
- Analysis of the Questions Asked through Digital and Face-to-Face Reference Services Tsuji, Keita Arai, Shunsuke Suga, Reina Ikeuchi, Atsushi Yoshikane, Fuyuki Public Libraries Foreign Countries Reference Services Electronic Mail Computer Mediated Communication Library Research User Needs (Information) Questioning Techniques Content Analysis Investigations Classification Cluster Grouping Information Seeking Problem Sets Qualitative Research In Japan, only a few public libraries provide e-mail reference services. To help public libraries start e-mail reference services, the authors investigated reference questions received by libraries via e-mail and traditional face-to-face services. The authors found that research questions are more frequently observed among e-mail questions and questions about the local area are slightly more frequently observed. Librarians who are planning to start e-mail reference services should be aware of these tendencies. (Contains 10 tables.)