APA (7th ed.) Citation

Granito, F. A. (2011). Organizational Resilience and Culture a Model for Information Technology Service Management (ITSM).

Chicago Style (17th ed.) Citation

Granito, Francis A. Organizational Resilience and Culture a Model for Information Technology Service Management (ITSM). 2011.

MLA (9th ed.) Citation

Granito, Francis A. Organizational Resilience and Culture a Model for Information Technology Service Management (ITSM). 2011.

Warning: These citations may not always be 100% accurate.