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Bibliographic Details
Main Author:	Childers, Thomas
Format:	Recurso educativo Open Access
Language:	en
Published:	1972
Subjects:	Information Services Library Services Measurement Quality Control Reference Services
Online Access:	https://eric.ed.gov/?id=EJ059342
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Managing the Quality of Reference/Information Service Childers, Thomas Information Services Library Services Measurement Quality Control Reference Services A brief review of measurements of reference/information service in libraries leads to the observation that few measures have dealt with the service product from the user's point of view. (9 references) (Author/NH)