Privacy and Confidentiality: Using Scenarios to Teach Your Staff about Patron's Rights
Fuente:
ERIC Institute of Education Sciences
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| Autore principale: | |
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| Natura: | Recurso educativo Open Access |
| Lingua: | en |
| Pubblicazione: |
2013
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| Soggetti: | |
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| _version_ | 1867180780968476672 |
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| author | Snowman, Ann Mackay |
| author_facet | Snowman, Ann Mackay Snowman, Ann Mackay |
| collection | Education Resources Information Center |
| contents | Privacy and Confidentiality: Using Scenarios to Teach Your Staff about Patron's Rights Snowman, Ann Mackay Ethics Library Services Confidentiality Staff Development Inservice Education Library Administration Library Personnel Library Policy Work Ethic Moral Values Ethical Instruction Values Education Information Policy Vignettes Compliance (Legal) Every U.S. state and the District of Columbia has a law on the books that protects a library borrower's privacy, both an ethical and legal obligation of the library. In addition, FERPA further restricts access to users' records. Getting the message across to staff can be a challenge, especially if you employ students or volunteers who may not share your strongly held sense of professional responsibility or nuanced appreciation. Using scenarios, or minicase studies, based on real-life experiences to generate discussion and expand the scope of their understanding can be a very effective way to transmit the message. This article outlines the method used at Penn State University Libraries to instruct frontline staff on policy, law, and the ethics of protecting the confidentiality and privacy of library users. Pedagogy of case study is discussed. Advice on designing a training session and examples are provided. |
| format | Recurso educativo Open Access |
| id | eric_EJ1000841 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 2013 |
| record_format | eric |
| spellingShingle | Privacy and Confidentiality: Using Scenarios to Teach Your Staff about Patron's Rights Snowman, Ann Mackay Ethics Library Services Confidentiality Staff Development Inservice Education Library Administration Library Personnel Library Policy Work Ethic Moral Values Ethical Instruction Values Education Information Policy Vignettes Compliance (Legal) Privacy and Confidentiality: Using Scenarios to Teach Your Staff about Patron's Rights Snowman, Ann Mackay Ethics Library Services Confidentiality Staff Development Inservice Education Library Administration Library Personnel Library Policy Work Ethic Moral Values Ethical Instruction Values Education Information Policy Vignettes Compliance (Legal) Every U.S. state and the District of Columbia has a law on the books that protects a library borrower's privacy, both an ethical and legal obligation of the library. In addition, FERPA further restricts access to users' records. Getting the message across to staff can be a challenge, especially if you employ students or volunteers who may not share your strongly held sense of professional responsibility or nuanced appreciation. Using scenarios, or minicase studies, based on real-life experiences to generate discussion and expand the scope of their understanding can be a very effective way to transmit the message. This article outlines the method used at Penn State University Libraries to instruct frontline staff on policy, law, and the ethics of protecting the confidentiality and privacy of library users. Pedagogy of case study is discussed. Advice on designing a training session and examples are provided. |
| title | Privacy and Confidentiality: Using Scenarios to Teach Your Staff about Patron's Rights |
| topic | Ethics Library Services Confidentiality Staff Development Inservice Education Library Administration Library Personnel Library Policy Work Ethic Moral Values Ethical Instruction Values Education Information Policy Vignettes Compliance (Legal) |
| url | https://eric.ed.gov/?id=EJ1000841 |