Embracing a Customer Service Mindset: A Fresh Examination of Services for Distance Learners
Fuente:
ERIC Institute of Education Sciences
Guardado en:
| Autor principal: | Steiner, Heidi |
|---|---|
| Formato: | Recurso educativo Open Access |
| Lenguaje: | en |
| Publicado: |
2013
|
| Materias: | |
| Acceso en línea: | |
| Etiquetas: |
Agregar Etiqueta
Sin Etiquetas, Sea el primero en etiquetar este registro!
|
Ejemplares similares
Listen to What You Cannot Hear, Observe What You Cannot See: An Introduction to Evidence-Based Methods for Evaluating and Enhancing the User Experience in Distance Library Services
por: Tobias, Christine, et al.
Publicado: (2015)
por: Tobias, Christine, et al.
Publicado: (2015)
Training the Resourcers - Librarians, Teacher-Training and Telematics in the European Context.
por: Pye, Jo, et al.
Publicado: (1997)
por: Pye, Jo, et al.
Publicado: (1997)
Enhancing Information Delivery in Distance Learning Libraries through Metaverse Technologies
por: Adeyinka Tella, et al.
Publicado: (2025)
por: Adeyinka Tella, et al.
Publicado: (2025)
Delivery of Library Services to Distance Education Students: The BIBDEL Research Project at Dublin City University Library.
por: Brinkley, Monica, et al.
Publicado: (1995)
por: Brinkley, Monica, et al.
Publicado: (1995)
An Investigation into Customer Service Policies and Practices within the Scottish College Library Sector: A Comparison between the Customer Service Exemplars from the Retail Sector with Current Scottish College Library Practice
por: Paterson, Neil
Publicado: (2011)
por: Paterson, Neil
Publicado: (2011)
Library Programming with LEGO MINDSTORMS, Scratch, and PicoCricket: Analysis of Best Practices for Public Libraries
por: Romero, Juan Suarez
Publicado: (2010)
por: Romero, Juan Suarez
Publicado: (2010)
An Evaluation of Selected ASERL Web Pages: "Best Practices" for Serving Distance Learners
por: Thomas, Melanie
Publicado: (2007)
por: Thomas, Melanie
Publicado: (2007)
Assessment of Learning during Library Instruction: Practices, Prevalence, and Preparation
por: Sobel, Karen, et al.
Publicado: (2012)
por: Sobel, Karen, et al.
Publicado: (2012)
Evaluating ATM Technology for Distance Education in Library and Information Science.
por: Stanford, Serena W.
Publicado: (1997)
por: Stanford, Serena W.
Publicado: (1997)
Digital Communication "for" Curation with Your Collection
por: Moorefield-Lang, Heather
Publicado: (2019)
por: Moorefield-Lang, Heather
Publicado: (2019)
Leadership: Strategic Thinking, Decision Making, Communication, and Relationship Building
por: Martin, Ann M., et al.
Publicado: (2019)
por: Martin, Ann M., et al.
Publicado: (2019)
Going the Distance in Academic Libraries: Identifying Trends and Innovation in Distance Learning Resources and Services
por: Nielsen, Jordan
Publicado: (2014)
por: Nielsen, Jordan
Publicado: (2014)
Building a Better Web Site: A Practical Guide to Interactivity for Libraries.
por: Braun, Linda W.
Publicado: (1998)
por: Braun, Linda W.
Publicado: (1998)
Libraries Without Walls 4: The Delivery of Library Services to Distant Users. Proceedings of an International Conference Organized by the Centre for Research in Library and Information Management (CERLIM), Manchester Metropolitan University (Manchester, England, September 14-18, 2001).
por: Brophy, Peter, Ed., et al.
Publicado: (2002)
por: Brophy, Peter, Ed., et al.
Publicado: (2002)
Self-Assessed Learning and User Satisfaction in Regional Campus Libraries
por: Kisby, Cynthia M.
Publicado: (2011)
por: Kisby, Cynthia M.
Publicado: (2011)
Early Childhood Library Programming: Identification and Demonstration of Competencies Needed. Narrative Report.
por: Baechtold, Marguerite
Publicado: (1978)
por: Baechtold, Marguerite
Publicado: (1978)
Peer Review of Teaching: Best Practices for a Non-Programmatic Approach
por: Alabi, Jaena, et al.
Publicado: (2014)
por: Alabi, Jaena, et al.
Publicado: (2014)
Using Assistive Technology to Meet Diverse Learner Needs
por: Kurtts, Stephanie, et al.
Publicado: (2012)
por: Kurtts, Stephanie, et al.
Publicado: (2012)
The Achievement-Assessment Link
por: Wallace, Virginia, et al.
Publicado: (2011)
por: Wallace, Virginia, et al.
Publicado: (2011)
Creating Electronic Tutorials: On Your Mark, Get Set, Go!
por: Plumb, Tawnya K.
Publicado: (2010)
por: Plumb, Tawnya K.
Publicado: (2010)
Outreach to Distance Students: A Case Study of a New Distance Librarian
por: Holloway, Kristine
Publicado: (2011)
por: Holloway, Kristine
Publicado: (2011)
The Incredible Embeddable Librarian
por: Dale, Jenny, et al.
Publicado: (2012)
por: Dale, Jenny, et al.
Publicado: (2012)
Cornell University Library Distance Learning White Paper.
por: Davis, Philip, et al.
Publicado: (1998)
por: Davis, Philip, et al.
Publicado: (1998)
Supporting School Librarian Learning: New Opportunities for Instructional Technology Collaboration with School Librarians
por: Phillips, Abigail L., et al.
Publicado: (2018)
por: Phillips, Abigail L., et al.
Publicado: (2018)
A Model for Designing Library Instruction for Distance Learning
por: Rand, Angela Doucet
Publicado: (2013)
por: Rand, Angela Doucet
Publicado: (2013)
Implementing the Common Core State Standards: The Role of the School Librarian
Publicado: (2013)
Publicado: (2013)
Assessment and Accountability in Reference Work. Part V: Reference Evaluation.
por: Hults, Patricia, et al.
Publicado: (1992)
por: Hults, Patricia, et al.
Publicado: (1992)
Supporting Distance Learners and Academic Faculty Teaching at a Distance.
por: Adams, Kate, et al.
Publicado: (1998)
por: Adams, Kate, et al.
Publicado: (1998)
Library Services to Distance Learners in the Commonwealth: A Reader.
por: Watson, Elizabeth F., Ed., et al.
Publicado: (1997)
por: Watson, Elizabeth F., Ed., et al.
Publicado: (1997)
User Evaluation Survey of Digital Reference Services: Methodology and Results.
por: Butler, John T., et al.
Publicado: (2002)
por: Butler, John T., et al.
Publicado: (2002)
Taking a Closer Look at the "Grit" Narratives
por: Socol, Ira
Publicado: (2014)
por: Socol, Ira
Publicado: (2014)
Blogomania!
por: Oatman, Eric
Publicado: (2005)
por: Oatman, Eric
Publicado: (2005)
Libraries as Partners in Distance Education.
por: Adams, Kate, et al.
Publicado: (1997)
por: Adams, Kate, et al.
Publicado: (1997)
Measuring Service Quality: From Theory into Practice.
por: Calvert, Philip J.
Publicado: (1997)
por: Calvert, Philip J.
Publicado: (1997)
Teaching in the Information Age: The Role of Educational Technology. New Directions for Teaching and Learning Number 51. The Jossey-Bass Higher and Adult Education Series.
por: Albright, Michael J., Ed., et al.
Publicado: (1992)
por: Albright, Michael J., Ed., et al.
Publicado: (1992)
Solo Librarians and Intellectual Freedom: Perspectives from the Field
por: Adams, Helen R.
Publicado: (2011)
por: Adams, Helen R.
Publicado: (2011)
Characteristics and Challenges of Distance Learning Librarians: Report to the Distance Learning Section
por: Brandt, John M., et al.
Publicado: (2006)
por: Brandt, John M., et al.
Publicado: (2006)
Integrating Library Research and Service: The Case of Internet Training for Small Business Executives.
por: Ren, Wen-Hua, et al.
Publicado: (2001)
por: Ren, Wen-Hua, et al.
Publicado: (2001)
Virtual Learning and the Role of Liaison Librarians in STEM Academic Programs
por: Sayekti, Retno
Publicado: (2020)
por: Sayekti, Retno
Publicado: (2020)
Did Students Get It? Self-Assessment as Key to Learning
por: Louis, Patricia, et al.
Publicado: (2012)
por: Louis, Patricia, et al.
Publicado: (2012)
Ejemplares similares
-
Listen to What You Cannot Hear, Observe What You Cannot See: An Introduction to Evidence-Based Methods for Evaluating and Enhancing the User Experience in Distance Library Services
por: Tobias, Christine, et al.
Publicado: (2015) -
Training the Resourcers - Librarians, Teacher-Training and Telematics in the European Context.
por: Pye, Jo, et al.
Publicado: (1997) -
Enhancing Information Delivery in Distance Learning Libraries through Metaverse Technologies
por: Adeyinka Tella, et al.
Publicado: (2025) -
Delivery of Library Services to Distance Education Students: The BIBDEL Research Project at Dublin City University Library.
por: Brinkley, Monica, et al.
Publicado: (1995) -
An Investigation into Customer Service Policies and Practices within the Scottish College Library Sector: A Comparison between the Customer Service Exemplars from the Retail Sector with Current Scottish College Library Practice
por: Paterson, Neil
Publicado: (2011)