Virtual Reference at a Global University: An Analysis of Patron and Question Type
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ERIC Institute of Education Sciences
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| Hauptverfasser: | , , , |
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| Format: | Recurso educativo Open Access |
| Sprache: | en |
| Veröffentlicht: |
2013
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| _version_ | 1867181382507167745 |
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| author | Rawson, Joseph Davis, Megan A. Harding, Julie Miller, Clare |
| author_facet | Rawson, Joseph Davis, Megan A. Harding, Julie Miller, Clare Rawson, Joseph Davis, Megan A. Harding, Julie Miller, Clare |
| collection | Education Resources Information Center |
| contents | Virtual Reference at a Global University: An Analysis of Patron and Question Type Rawson, Joseph Davis, Megan A. Harding, Julie Miller, Clare Reference Services Synchronous Communication Computer Mediated Communication Academic Libraries Electronic Libraries Virtual Universities Use Studies Conferences (Gatherings) This paper covers material presented at the 15th Annual Off-Campus conference (formerly known as the Off Campus Library Services Conference) in Memphis, Tennessee. During the course of this presentation, participants learned how both chat and instant messaging reference are being conducted and evaluated at a major online learning university. This information enabled participants to understand and take into consideration quality of service issues when implementing or refining their own virtual reference services in order to best target their own user community. This study also has implications for proper training, staffing, and marketing of the services. (Contains 4 figures.) |
| format | Recurso educativo Open Access |
| id | eric_EJ1012066 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 2013 |
| record_format | eric |
| spellingShingle | Virtual Reference at a Global University: An Analysis of Patron and Question Type Rawson, Joseph Davis, Megan A. Harding, Julie Miller, Clare Reference Services Synchronous Communication Computer Mediated Communication Academic Libraries Electronic Libraries Virtual Universities Use Studies Conferences (Gatherings) Virtual Reference at a Global University: An Analysis of Patron and Question Type Rawson, Joseph Davis, Megan A. Harding, Julie Miller, Clare Reference Services Synchronous Communication Computer Mediated Communication Academic Libraries Electronic Libraries Virtual Universities Use Studies Conferences (Gatherings) This paper covers material presented at the 15th Annual Off-Campus conference (formerly known as the Off Campus Library Services Conference) in Memphis, Tennessee. During the course of this presentation, participants learned how both chat and instant messaging reference are being conducted and evaluated at a major online learning university. This information enabled participants to understand and take into consideration quality of service issues when implementing or refining their own virtual reference services in order to best target their own user community. This study also has implications for proper training, staffing, and marketing of the services. (Contains 4 figures.) |
| title | Virtual Reference at a Global University: An Analysis of Patron and Question Type |
| topic | Reference Services Synchronous Communication Computer Mediated Communication Academic Libraries Electronic Libraries Virtual Universities Use Studies Conferences (Gatherings) |
| url | https://eric.ed.gov/?id=EJ1012066 |