Guardado en:
| Autores principales: | , , , |
|---|---|
| Formato: | Recurso educativo Open Access |
| Lenguaje: | en |
| Publicado: |
2013
|
| Materias: | |
| Acceso en línea: | https://eric.ed.gov/?id=EJ1012066 |
| Etiquetas: |
Agregar Etiqueta
Sin Etiquetas, Sea el primero en etiquetar este registro!
|
Tabla de Contenidos:
- Virtual Reference at a Global University: An Analysis of Patron and Question Type Rawson, Joseph Davis, Megan A. Harding, Julie Miller, Clare Reference Services Synchronous Communication Computer Mediated Communication Academic Libraries Electronic Libraries Virtual Universities Use Studies Conferences (Gatherings) This paper covers material presented at the 15th Annual Off-Campus conference (formerly known as the Off Campus Library Services Conference) in Memphis, Tennessee. During the course of this presentation, participants learned how both chat and instant messaging reference are being conducted and evaluated at a major online learning university. This information enabled participants to understand and take into consideration quality of service issues when implementing or refining their own virtual reference services in order to best target their own user community. This study also has implications for proper training, staffing, and marketing of the services. (Contains 4 figures.)