APA (7th ed.) Citation

Daigle, B. (2013). Getting to Know You: Discovering User Behaviors and Their Implications for Service Design.

Chicago Style (17th ed.) Citation

Daigle, Ben. Getting to Know You: Discovering User Behaviors and Their Implications for Service Design. 2013.

MLA (9th ed.) Citation

Daigle, Ben. Getting to Know You: Discovering User Behaviors and Their Implications for Service Design. 2013.

Warning: These citations may not always be 100% accurate.