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Understanding the Voice of the Customer: Practical, Data-Driven Planning and Decision Making for Access Services

Fuente: ERIC Institute of Education Sciences

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Bibliographic Details
Main Authors:	Huff-Eibl, Robyn, Miller-Wells, John, Begay, Wendy
Format:	Recurso educativo Open Access
Language:	en
Published:	2014
Subjects:	Library Services Library Development Decision Making Data Evidence Best Practices Needs Assessment Data Collection Strategic Planning Information Sources Academic Libraries Library Research User Needs (Information) User Satisfaction (Information) Trend Analysis Qualitative Research Statistical Analysis Higher Education Change Strategies
Online Access:	Acceder al recurso
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