Guardado en:
| Autor principal: | |
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| Formato: | Recurso educativo Open Access |
| Lenguaje: | en |
| Publicado: |
2013
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| Materias: | |
| Acceso en línea: | https://eric.ed.gov/?id=EJ1035123 |
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- Assessing Program Impact with the Critical Incident Technique O'Neill, Barbara Program Evaluation Program Effectiveness Critical Incidents Method Qualitative Research Personal Narratives Phenomenology Financial Services Library Services User Satisfaction (Information) Extension Education The critical incident technique (CIT) is a qualitative research method where subjects are encouraged to tell personal stories that provide descriptive data. Researchers who use the CIT employ a structured methodology to encourage respondents to share their experiences regarding a particular topic. Incidents are considered effective/successful when something positive occurs and ineffective/unsuccessful when there are negative results. This article reviews characteristics of the CIT and describes its use to collect data about how library professionals made use of information provided during a series of Extension-led financial education classes.