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| Auteurs principaux: | , , |
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| Format: | Recurso educativo Open Access |
| Langue: | en |
| Publié: |
2014
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| Sujets: | |
| Accès en ligne: | https://eric.ed.gov/?id=EJ1044241 |
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Table des matières:
- The Measureable Effects of Closing a Branch Library: Circulation, Instruction, and Service Perception Lange, Jessica Lannon, Amber McKinnon, Dawn Library Administration Library Research Library Role Library Networks Program Termination Academic Libraries Library Services Statistical Analysis Library Instruction Workshops Online Surveys Hypothesis Testing Retrenchment Cost Effectiveness Foreign Countries This article explores the closing of the Howard Ross Library of Management at McGill University, Montreal, Canada. We hypothesized that closing a branch library would result in a decline in the use of library services. We measured library service using circulation statistics, library instruction workshop statistics, and data from the online survey LibQUAL+®. Our hypothesis was supported for instruction but was not proved for circulation statistics nor for service perception as evaluated using LibQUAL+®.