:: Library Catalog

Saved in:

Bibliographic Details
Main Authors:	Zhang, Yin, Deng, Shengli
Format:	Recurso educativo Open Access
Language:	en
Published:	2014
Subjects:	Reference Services Internet Computer Mediated Communication Information Services Libraries Surveys Statistical Analysis Users (Information) Use Studies User Satisfaction (Information)
Online Access:	https://eric.ed.gov/?id=EJ1050455
Tags:	Add Tag No Tags, Be the first to tag this record!

Similar Items

User Preferences in Reference Services: Virtual Reference and Academic Libraries
by: Cummings, Joel, et al.
Published: (2007)

Chat Reference Referral Strategies: Making a Connection, or Dropping the Ball?
by: Dempsey, Paula R.
Published: (2019)

A Study of Reference Services and Reference Users in the Metropolitan Atlanta Area.
by: White, Ruth W., Ed.
Published: (1971)

AskNow Instant Messaging: Innovation in Virtual Reference
by: Davis, Kate
Published: (2007)

A Regional Investigation of Citizens' Information Needs in New England. Project Report.
by: Chen, Ching-chih, et al.
Published: (1981)

Seeking Synchronicity: Revelations and Recommendations for Virtual Reference
by: Connaway, Lynn Silipigni, et al.
Published: (2011)

User Evaluation Survey of Digital Reference Services: Methodology and Results.
by: Butler, John T., et al.
Published: (2002)

Quality in Information Services: Do Users and Librarians Differ in Their Expectations?
by: Edwards, Susan, et al.
Published: (1995)

Instant Messaging Reference in an Academic Library: A Case Study.
by: Foley, Marianne
Published: (2002)

Perception and Use of Libraries: A View from the Connecticut Public.
Published: (1990)

Colorado Public Libraries & the "Digital Divide," 2002.
by: Moe, Tammi, et al.
Published: (2002)

Teaching and User Satisfaction in an Academic Chat Reference Consortium
by: Barrett, Kathryn, et al.
Published: (2020)

The Test of Reference.
by: Childers, Thomas
Published: (1980)

User Satisfaction with Referrals at a Collaborative Virtual Reference Service
by: Kwon, Nahyun
Published: (2006)

Tiered Reference Services: A Survey.
by: Coleman, Vicki, et al.
Published: (1997)

Users' Hierarchical Perspectives on Library Service Quality: A "LibQUAL+" Study.
by: Cook, Colleen, et al.
Published: (2001)

Measuring Perceptual (In) Congruence between Information Service Providers and Users
by: Boyce, Crystal
Published: (2017)

Waverly Municipal Library: A User Survey.
by: Parr, Edward
Published: (1977)

Fleeting Encounters--A Role Analysis of Reference Librarian-Patron Interaction
by: Howell, Benita J., et al.
Published: (1976)

Public Library Use in Pennsylvania: Identifying Uses, Benefits, and Impacts. Final Report.
by: McClure, Charles R., et al.
Published: (1998)

Questioning Behavior on a Consumer Health Electronic List.
by: White, Marilyn Domas
Published: (2000)

Research in Presidential Libraries: A User Survey.
by: Conway, Paul
Published: (1986)

After-Hours Access to the Cleveland Clinic Foundation Library Services Department: An Examination of Services.
by: Bouria, Deanne Daniels
Published: (1994)

Patron Use of and Satisfaction with Services of the Ferndale Public Library, 1997-1998: A Survey. Final Report.
Published: (1998)

Cultural Literacy and Reference Service.
by: D'Aniello, Charles A.
Published: (1989)

How Well Does ChatGPT Handle Reference Inquiries? An Analysis Based on Question Types and Question Complexities
by: Katie Lai
Published: (2023)

"Aska" Do's, Don'ts, and How-To's: Lessons Learned in a Library.
by: Tomaiuolo, Nicholas G., et al.
Published: (2000)

CD-ROMs: Instructional Methods and User Reactions.
by: Lynn, Patricia, et al.
Published: (1989)

The Chat Is Coming from inside the House: An Analysis of Perceived Chat Behavior and Reality
by: Berndt-Morris, Elizabeth, et al.
Published: (2014)

Anticipatory Reference Service: The Way of the Future?
by: Stevens, Norman
Published: (1993)

Users' Reactions to CD-ROM: The Penn State Experience.
by: Faries, Cindy
Published: (1992)

After 3:00 p.m.: Where Have All the Students and Their Questions Gone? Children's Use of Public Libraries To Meet Their Information Needs.
by: Bolin, Nancy, et al.
Published: (2000)

Victorian Public Libraries and the Internet: Results and Issues.
by: Bertot, John Carlo, et al.
Published: (1998)

Comparing Virtual Reference Exit Survey Results and Transcript Analysis: A Model for Service Evaluation
by: Smyth, Joanne B., et al.
Published: (2006)

Library Effectiveness 1974.
by: Pritchard, A., et al.
Published: (1974)

Online Searching: What Measure Satisfaction?
by: Sandore, Beth
Published: (1990)

Professional Reference Service at the Internet Public Library with "Freebie" Librarians.
by: Irwin, Kenneth R.
Published: (1998)

The Accuracy of Reference Service: Variables for Research and Implementation.
by: Crews, Kenneth D.
Published: (1988)

User Satisfaction and Service Transactions for a Reference Department in an Illinois Community College Learning Resources Center.
by: Cornish, Nancy M.
Published: (1991)

Orem Public Library Information/Reference Service Library User Study.
by: Campbell, Dana, et al.
Published: (1990)