APA (7th ed.) Citation

Pretlow, C., & Sobel, K. (2015). Rethinking Library Service: Improving the User Experience with Service Blueprinting.

Chicago Style (17th ed.) Citation

Pretlow, Cassi, and Karen Sobel. Rethinking Library Service: Improving the User Experience with Service Blueprinting. 2015.

MLA (9th ed.) Citation

Pretlow, Cassi, and Karen Sobel. Rethinking Library Service: Improving the User Experience with Service Blueprinting. 2015.

Warning: These citations may not always be 100% accurate.