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| Hauptverfasser: | , |
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| Format: | Recurso educativo Open Access |
| Sprache: | en |
| Veröffentlicht: |
2015
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| Schlagworte: | |
| Online-Zugang: | https://eric.ed.gov/?id=EJ1055823 |
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| _version_ | 1867181317190320128 |
|---|---|
| author | Pretlow, Cassi Sobel, Karen |
| author_facet | Pretlow, Cassi Sobel, Karen Pretlow, Cassi Sobel, Karen |
| collection | Education Resources Information Center |
| contents | Rethinking Library Service: Improving the User Experience with Service Blueprinting Pretlow, Cassi Sobel, Karen Academic Libraries Librarians Improvement Innovation Library Services Flow Charts Information Transfer Use Studies User Satisfaction (Information) Mixed Methods Research Failure Service blueprinting is a process that businesses use for analyzing and improving service. Originally presented in the Harvard Business Review in 1984, it has retained a strong following ever since. At present, it is experiencing a revival at numerous academic institutions. The authors of this article present the process of service blueprinting. They illustrate it with an example that will be familiar to a range of librarians at academic libraries. |
| format | Recurso educativo Open Access |
| id | eric_EJ1055823 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 2015 |
| record_format | eric |
| spellingShingle | Rethinking Library Service: Improving the User Experience with Service Blueprinting Pretlow, Cassi Sobel, Karen Academic Libraries Librarians Improvement Innovation Library Services Flow Charts Information Transfer Use Studies User Satisfaction (Information) Mixed Methods Research Failure Rethinking Library Service: Improving the User Experience with Service Blueprinting Pretlow, Cassi Sobel, Karen Academic Libraries Librarians Improvement Innovation Library Services Flow Charts Information Transfer Use Studies User Satisfaction (Information) Mixed Methods Research Failure Service blueprinting is a process that businesses use for analyzing and improving service. Originally presented in the Harvard Business Review in 1984, it has retained a strong following ever since. At present, it is experiencing a revival at numerous academic institutions. The authors of this article present the process of service blueprinting. They illustrate it with an example that will be familiar to a range of librarians at academic libraries. |
| title | Rethinking Library Service: Improving the User Experience with Service Blueprinting |
| topic | Academic Libraries Librarians Improvement Innovation Library Services Flow Charts Information Transfer Use Studies User Satisfaction (Information) Mixed Methods Research Failure |
| url | https://eric.ed.gov/?id=EJ1055823 |