:: Library Catalog

Copertina

Salvato in:

Dettagli Bibliografici
Autori principali:	Pretlow, Cassi, Sobel, Karen
Natura:	Recurso educativo Open Access
Lingua:	en
Pubblicazione:	2015
Soggetti:	Academic Libraries Librarians Improvement Innovation Library Services Flow Charts Information Transfer Use Studies User Satisfaction (Information) Mixed Methods Research Failure
Accesso online:	https://eric.ed.gov/?id=EJ1055823
Tags:	Aggiungi Tag Nessun Tag, puoi essere il primo ad aggiungerne!!

Documenti analoghi

Reducing Failures in Reference Service.
di: Douglas, Ian
Pubblicazione: (1988)

Applying GRA and QFD to Improve Library Service Quality
di: Chen, Yen-Ting, et al.
Pubblicazione: (2011)

The Invisible User: A User Needs Assessment for Library Public Services.
di: McCandless, Patricia, et al.
Pubblicazione: (1984)

Think Quality! The Deming Approach Does Work in Libraries.
di: Mackey, Terry, et al.
Pubblicazione: (1992)

From the Other Side of the Reference Desk: A Focus Group Study.
di: Massey-Burzio, Virginia
Pubblicazione: (1998)

Hunting and Gathering: Attempting to Assess Services to Distance Learning Students
di: Hebert, Andrea
Pubblicazione: (2016)

Customer Expectations: Concepts and Reality for Academic Library Services.
di: Millson-Martula, Christopher, et al.
Pubblicazione: (1995)

Studying the Value of Library and Information Services: A Taxonomy of Users Assessments.
di: Kantor, Paul B., et al.
Pubblicazione: (1995)

The Measurement and Evaluation of Reference Service at the Public Documents and Maps Department of the Duke University Library.
di: Hebert, Robert A., Jr.
Pubblicazione: (1984)

The Accuracy of Reference Service: Variables for Research and Implementation.
di: Crews, Kenneth D.
Pubblicazione: (1988)

Improving the Quality of Information Retrieval-Online to a Library Catalog or Other Access Service...Or...Where Do We Go from Here?
di: Cochrane, Pauline
Pubblicazione: (1981)

Assessing Electronic Reserves at the University of Denver: A Faculty Satisfaction Survey
di: Brown, Jennifer Everson, et al.
Pubblicazione: (2013)

Creating the User-Friendly Library by Evaluating Patron Perception of Signage.
di: Bosman, Ellen, et al.
Pubblicazione: (1997)

Quality in Information Services: Do Users and Librarians Differ in Their Expectations?
di: Edwards, Susan, et al.
Pubblicazione: (1995)

Tiered Reference Services: A Survey.
di: Coleman, Vicki, et al.
Pubblicazione: (1997)

University of Illinois Library. The Invisible User: User Needs Assessment for Library Public Services. Final Report from the Public Services Research Projects.
di: McCandless, Patricia, et al.
Pubblicazione: (1985)

CD-ROMs: Instructional Methods and User Reactions.
di: Lynn, Patricia, et al.
Pubblicazione: (1989)

Challenges and Opportunities: A Report of the 1998 Library Survey of Internet Users at Seton Hall University.
di: Bao, Xue-Ming
Pubblicazione: (1998)

A Study of the College of Pharmacy Library Concerning Facilities, Services and User Satisfaction.
di: Parkin, Derral
Pubblicazione: (1979)

The Party of the Third Part; or, Why Do You Do Me Like You Do?
di: Middleton, Robert L.
Pubblicazione: (1973)

Electronic Reserve with WWW: A Promising Way to Enhance Classroom Instruction.
di: Wei He, Peter, et al.
Pubblicazione: (1996)

Library Statistics and User Satisfaction: No Significant Correlation.
di: De Gennaro, Richard
Pubblicazione: (1980)

Leveraging Competitive Intelligence for Successful Marketing of Academic Library Services
di: Iwu-James, Juliana, et al.
Pubblicazione: (2020)

Measuring and Improving the Quality of Public Services: A Hybrid Approach.
di: Seay, Thomas, et al.
Pubblicazione: (1996)

Users' Reactions to CD-ROM: The Penn State Experience.
di: Faries, Cindy
Pubblicazione: (1992)

Perspectives on Quality of Reference Service in an Academic Library: A Qualitative Study.
di: Mendelsohn, Jennifer
Pubblicazione: (1997)

After-Hours Access to the Cleveland Clinic Foundation Library Services Department: An Examination of Services.
di: Bouria, Deanne Daniels
Pubblicazione: (1994)

Empowering the Patron: Redesigning Interlibrary Loan Services.
di: Preece, Barbara G., et al.
Pubblicazione: (1996)

"Check This out": Assessing Customer Service at the Circulation Desk
di: Long, Dallas
Pubblicazione: (2012)

Studying the Value of Library and Information Services. Part II: Methodology and Taxonomy.
di: Kantor, Paul B., et al.
Pubblicazione: (1997)

Unmediated and Mediated Information Searching in the Public Library.
di: Nordlie, Ragnar
Pubblicazione: (1996)

Meeting Academic Needs for Information: A Customer Service Approach
di: Saunders, E. Stewart
Pubblicazione: (2008)

User Needs and Education Task Force. Final Report.
Pubblicazione: (1986)

User Satisfaction and Interlibrary Loan Service: A Study at Louisiana State University.
di: Perrault, Anna H., et al.
Pubblicazione: (1995)

A Study of Reference Services and Reference Users in the Metropolitan Atlanta Area.
di: White, Ruth W., Ed.
Pubblicazione: (1971)

Saying What We Will Do, and Doing What We Say: Implementing a Customer Service Plan.
di: Wehmeyer, Susan, et al.
Pubblicazione: (1996)

Circulation Service--Is it Meeting the User's Needs?
di: Young, Betty
Pubblicazione: (1976)

AskNow Instant Messaging: Innovation in Virtual Reference
di: Davis, Kate
Pubblicazione: (2007)

Measuring Perceptual (In) Congruence between Information Service Providers and Users
di: Boyce, Crystal
Pubblicazione: (2017)

Impacts of an Information Commons on an Academic Library's Service Points
di: Gohlke, Mary Jo, et al.
Pubblicazione: (2003)