Saved in:
| Main Authors: | Pretlow, Cassi, Sobel, Karen |
|---|---|
| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
2015
|
| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ1055823 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Similar Items
Reducing Failures in Reference Service.
by: Douglas, Ian
Published: (1988)
by: Douglas, Ian
Published: (1988)
Applying GRA and QFD to Improve Library Service Quality
by: Chen, Yen-Ting, et al.
Published: (2011)
by: Chen, Yen-Ting, et al.
Published: (2011)
The Invisible User: A User Needs Assessment for Library Public Services.
by: McCandless, Patricia, et al.
Published: (1984)
by: McCandless, Patricia, et al.
Published: (1984)
Think Quality! The Deming Approach Does Work in Libraries.
by: Mackey, Terry, et al.
Published: (1992)
by: Mackey, Terry, et al.
Published: (1992)
From the Other Side of the Reference Desk: A Focus Group Study.
by: Massey-Burzio, Virginia
Published: (1998)
by: Massey-Burzio, Virginia
Published: (1998)
Hunting and Gathering: Attempting to Assess Services to Distance Learning Students
by: Hebert, Andrea
Published: (2016)
by: Hebert, Andrea
Published: (2016)
Customer Expectations: Concepts and Reality for Academic Library Services.
by: Millson-Martula, Christopher, et al.
Published: (1995)
by: Millson-Martula, Christopher, et al.
Published: (1995)
Studying the Value of Library and Information Services: A Taxonomy of Users Assessments.
by: Kantor, Paul B., et al.
Published: (1995)
by: Kantor, Paul B., et al.
Published: (1995)
The Measurement and Evaluation of Reference Service at the Public Documents and Maps Department of the Duke University Library.
by: Hebert, Robert A., Jr.
Published: (1984)
by: Hebert, Robert A., Jr.
Published: (1984)
The Accuracy of Reference Service: Variables for Research and Implementation.
by: Crews, Kenneth D.
Published: (1988)
by: Crews, Kenneth D.
Published: (1988)
Improving the Quality of Information Retrieval-Online to a Library Catalog or Other Access Service...Or...Where Do We Go from Here?
by: Cochrane, Pauline
Published: (1981)
by: Cochrane, Pauline
Published: (1981)
Assessing Electronic Reserves at the University of Denver: A Faculty Satisfaction Survey
by: Brown, Jennifer Everson, et al.
Published: (2013)
by: Brown, Jennifer Everson, et al.
Published: (2013)
Creating the User-Friendly Library by Evaluating Patron Perception of Signage.
by: Bosman, Ellen, et al.
Published: (1997)
by: Bosman, Ellen, et al.
Published: (1997)
Quality in Information Services: Do Users and Librarians Differ in Their Expectations?
by: Edwards, Susan, et al.
Published: (1995)
by: Edwards, Susan, et al.
Published: (1995)
Tiered Reference Services: A Survey.
by: Coleman, Vicki, et al.
Published: (1997)
by: Coleman, Vicki, et al.
Published: (1997)
University of Illinois Library. The Invisible User: User Needs Assessment for Library Public Services. Final Report from the Public Services Research Projects.
by: McCandless, Patricia, et al.
Published: (1985)
by: McCandless, Patricia, et al.
Published: (1985)
CD-ROMs: Instructional Methods and User Reactions.
by: Lynn, Patricia, et al.
Published: (1989)
by: Lynn, Patricia, et al.
Published: (1989)
Challenges and Opportunities: A Report of the 1998 Library Survey of Internet Users at Seton Hall University.
by: Bao, Xue-Ming
Published: (1998)
by: Bao, Xue-Ming
Published: (1998)
A Study of the College of Pharmacy Library Concerning Facilities, Services and User Satisfaction.
by: Parkin, Derral
Published: (1979)
by: Parkin, Derral
Published: (1979)
The Party of the Third Part; or, Why Do You Do Me Like You Do?
by: Middleton, Robert L.
Published: (1973)
by: Middleton, Robert L.
Published: (1973)
Electronic Reserve with WWW: A Promising Way to Enhance Classroom Instruction.
by: Wei He, Peter, et al.
Published: (1996)
by: Wei He, Peter, et al.
Published: (1996)
Library Statistics and User Satisfaction: No Significant Correlation.
by: De Gennaro, Richard
Published: (1980)
by: De Gennaro, Richard
Published: (1980)
Leveraging Competitive Intelligence for Successful Marketing of Academic Library Services
by: Iwu-James, Juliana, et al.
Published: (2020)
by: Iwu-James, Juliana, et al.
Published: (2020)
Measuring and Improving the Quality of Public Services: A Hybrid Approach.
by: Seay, Thomas, et al.
Published: (1996)
by: Seay, Thomas, et al.
Published: (1996)
Users' Reactions to CD-ROM: The Penn State Experience.
by: Faries, Cindy
Published: (1992)
by: Faries, Cindy
Published: (1992)
Perspectives on Quality of Reference Service in an Academic Library: A Qualitative Study.
by: Mendelsohn, Jennifer
Published: (1997)
by: Mendelsohn, Jennifer
Published: (1997)
After-Hours Access to the Cleveland Clinic Foundation Library Services Department: An Examination of Services.
by: Bouria, Deanne Daniels
Published: (1994)
by: Bouria, Deanne Daniels
Published: (1994)
Empowering the Patron: Redesigning Interlibrary Loan Services.
by: Preece, Barbara G., et al.
Published: (1996)
by: Preece, Barbara G., et al.
Published: (1996)
"Check This out": Assessing Customer Service at the Circulation Desk
by: Long, Dallas
Published: (2012)
by: Long, Dallas
Published: (2012)
Studying the Value of Library and Information Services. Part II: Methodology and Taxonomy.
by: Kantor, Paul B., et al.
Published: (1997)
by: Kantor, Paul B., et al.
Published: (1997)
Unmediated and Mediated Information Searching in the Public Library.
by: Nordlie, Ragnar
Published: (1996)
by: Nordlie, Ragnar
Published: (1996)
Meeting Academic Needs for Information: A Customer Service Approach
by: Saunders, E. Stewart
Published: (2008)
by: Saunders, E. Stewart
Published: (2008)
User Needs and Education Task Force. Final Report.
Published: (1986)
Published: (1986)
User Satisfaction and Interlibrary Loan Service: A Study at Louisiana State University.
by: Perrault, Anna H., et al.
Published: (1995)
by: Perrault, Anna H., et al.
Published: (1995)
A Study of Reference Services and Reference Users in the Metropolitan Atlanta Area.
by: White, Ruth W., Ed.
Published: (1971)
by: White, Ruth W., Ed.
Published: (1971)
Saying What We Will Do, and Doing What We Say: Implementing a Customer Service Plan.
by: Wehmeyer, Susan, et al.
Published: (1996)
by: Wehmeyer, Susan, et al.
Published: (1996)
Circulation Service--Is it Meeting the User's Needs?
by: Young, Betty
Published: (1976)
by: Young, Betty
Published: (1976)
AskNow Instant Messaging: Innovation in Virtual Reference
by: Davis, Kate
Published: (2007)
by: Davis, Kate
Published: (2007)
Measuring Perceptual (In) Congruence between Information Service Providers and Users
by: Boyce, Crystal
Published: (2017)
by: Boyce, Crystal
Published: (2017)
Impacts of an Information Commons on an Academic Library's Service Points
by: Gohlke, Mary Jo, et al.
Published: (2003)
by: Gohlke, Mary Jo, et al.
Published: (2003)
Similar Items
-
Reducing Failures in Reference Service.
by: Douglas, Ian
Published: (1988) -
Applying GRA and QFD to Improve Library Service Quality
by: Chen, Yen-Ting, et al.
Published: (2011) -
The Invisible User: A User Needs Assessment for Library Public Services.
by: McCandless, Patricia, et al.
Published: (1984) -
Think Quality! The Deming Approach Does Work in Libraries.
by: Mackey, Terry, et al.
Published: (1992) -
From the Other Side of the Reference Desk: A Focus Group Study.
by: Massey-Burzio, Virginia
Published: (1998)