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Rethinking Library Service: Improving the User Experience with Service Blueprinting

Fuente: ERIC Institute of Education Sciences

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Bibliographic Details
Main Authors:	Pretlow, Cassi, Sobel, Karen
Format:	Recurso educativo Open Access
Language:	en
Published:	2015
Subjects:	Academic Libraries Librarians Improvement Innovation Library Services Flow Charts Information Transfer Use Studies User Satisfaction (Information) Mixed Methods Research Failure
Online Access:	Acceder al recurso
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