Listen to What You Cannot Hear, Observe What You Cannot See: An Introduction to Evidence-Based Methods for Evaluating and Enhancing the User Experience in Distance Library Services
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ERIC Institute of Education Sciences
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| Autores principales: | , |
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| Formato: | Recurso educativo Open Access |
| Lenguaje: | en |
| Publicado: |
2015
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| Materias: | |
| Acceso en línea: | |
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| _version_ | 1867180836641570817 |
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| author | Tobias, Christine Blair, Amy |
| author_facet | Tobias, Christine Blair, Amy Tobias, Christine Blair, Amy |
| collection | Education Resources Information Center |
| contents | Listen to What You Cannot Hear, Observe What You Cannot See: An Introduction to Evidence-Based Methods for Evaluating and Enhancing the User Experience in Distance Library Services Tobias, Christine Blair, Amy Library Services Evidence Best Practices Library Research Reference Services User Satisfaction (Information) Transcripts (Written Records) Content Analysis Evaluation Methods Computer Mediated Communication Librarians Delivery Systems Distance Education Academic Libraries Distance librarians often do not have the opportunity to engage face-to-face with users of library services. Without this personal interaction, it can be difficult to evaluate the effectiveness of library services in meeting the needs of the distance learners. Distance librarians may not realize it, but most have a wealth of information at their fingertips. In particular, data can be extracted and behavior use patterns discerned through Web analytics, transaction log analysis, and qualitative analysis of virtual reference transcripts. In lieu of interpersonal communication, distance librarians can listen to and observe user behavior through these evaluation methods. This paper offers an introductory perspective of these methods for the purpose of measuring the effectiveness of various service points and planning a course of action for enhancing the user experience in distance library services. |
| format | Recurso educativo Open Access |
| id | eric_EJ1058383 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 2015 |
| record_format | eric |
| spellingShingle | Listen to What You Cannot Hear, Observe What You Cannot See: An Introduction to Evidence-Based Methods for Evaluating and Enhancing the User Experience in Distance Library Services Tobias, Christine Blair, Amy Library Services Evidence Best Practices Library Research Reference Services User Satisfaction (Information) Transcripts (Written Records) Content Analysis Evaluation Methods Computer Mediated Communication Librarians Delivery Systems Distance Education Academic Libraries Listen to What You Cannot Hear, Observe What You Cannot See: An Introduction to Evidence-Based Methods for Evaluating and Enhancing the User Experience in Distance Library Services Tobias, Christine Blair, Amy Library Services Evidence Best Practices Library Research Reference Services User Satisfaction (Information) Transcripts (Written Records) Content Analysis Evaluation Methods Computer Mediated Communication Librarians Delivery Systems Distance Education Academic Libraries Distance librarians often do not have the opportunity to engage face-to-face with users of library services. Without this personal interaction, it can be difficult to evaluate the effectiveness of library services in meeting the needs of the distance learners. Distance librarians may not realize it, but most have a wealth of information at their fingertips. In particular, data can be extracted and behavior use patterns discerned through Web analytics, transaction log analysis, and qualitative analysis of virtual reference transcripts. In lieu of interpersonal communication, distance librarians can listen to and observe user behavior through these evaluation methods. This paper offers an introductory perspective of these methods for the purpose of measuring the effectiveness of various service points and planning a course of action for enhancing the user experience in distance library services. |
| title | Listen to What You Cannot Hear, Observe What You Cannot See: An Introduction to Evidence-Based Methods for Evaluating and Enhancing the User Experience in Distance Library Services |
| topic | Library Services Evidence Best Practices Library Research Reference Services User Satisfaction (Information) Transcripts (Written Records) Content Analysis Evaluation Methods Computer Mediated Communication Librarians Delivery Systems Distance Education Academic Libraries |
| url | https://eric.ed.gov/?id=EJ1058383 |