University Rankings: How Well Do They Measure Library Service Quality?

Fuente: ERIC Institute of Education Sciences
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Bibliographische Detailangaben
1. Verfasser: Jackson, Brian
Format: Recurso educativo Open Access
Sprache:en
Veröffentlicht: 2015
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author Jackson, Brian
author_facet Jackson, Brian
Jackson, Brian
collection Education Resources Information Center
contents University Rankings: How Well Do They Measure Library Service Quality? Jackson, Brian Library Services Classification Measurement Techniques Measurement Objectives Library Research Delivery Systems Educational Quality Quality Assurance Educational Indicators Benchmarking Academic Libraries Scores Correlation Value Judgment Outcome Measures Foreign Countries University rankings play an increasingly large role in shaping the goals of academic institutions and departments, while removing universities themselves from the evaluation process. This study compares the library-related results of two university ranking publications with scores on the LibQUAL+™ survey to identify if library service quality--as measured within the LibQUAL+™ dimensions affect of service, information control, and library as place--is related to the standings. The results suggest that some indicators used to rank universities favor libraries with more highly rated physical facilities, while largely ignoring the impact that other services have on library quality.
format Recurso educativo Open Access
id eric_EJ1059694
institution ERIC Institute of Education Sciences
language en
publishDate 2015
record_format eric
spellingShingle University Rankings: How Well Do They Measure Library Service Quality?
Jackson, Brian
Library Services
Classification
Measurement Techniques
Measurement Objectives
Library Research
Delivery Systems
Educational Quality
Quality Assurance
Educational Indicators
Benchmarking
Academic Libraries
Scores
Correlation
Value Judgment
Outcome Measures
Foreign Countries
University Rankings: How Well Do They Measure Library Service Quality? Jackson, Brian Library Services Classification Measurement Techniques Measurement Objectives Library Research Delivery Systems Educational Quality Quality Assurance Educational Indicators Benchmarking Academic Libraries Scores Correlation Value Judgment Outcome Measures Foreign Countries University rankings play an increasingly large role in shaping the goals of academic institutions and departments, while removing universities themselves from the evaluation process. This study compares the library-related results of two university ranking publications with scores on the LibQUAL+™ survey to identify if library service quality--as measured within the LibQUAL+™ dimensions affect of service, information control, and library as place--is related to the standings. The results suggest that some indicators used to rank universities favor libraries with more highly rated physical facilities, while largely ignoring the impact that other services have on library quality.
title University Rankings: How Well Do They Measure Library Service Quality?
topic Library Services
Classification
Measurement Techniques
Measurement Objectives
Library Research
Delivery Systems
Educational Quality
Quality Assurance
Educational Indicators
Benchmarking
Academic Libraries
Scores
Correlation
Value Judgment
Outcome Measures
Foreign Countries
url https://eric.ed.gov/?id=EJ1059694