APA (7th ed.) Citation

Maximiek, S., Rushton, E., & Brown, E. (2010). Coding into the Great Unknown: Analyzing Instant Messaging Session Transcripts to Identify User Behaviors and Measure Quality of Service.

Chicago Style (17th ed.) Citation

Maximiek, Sarah, Erin Rushton, and Elizabeth Brown. Coding into the Great Unknown: Analyzing Instant Messaging Session Transcripts to Identify User Behaviors and Measure Quality of Service. 2010.

MLA (9th ed.) Citation

Maximiek, Sarah, et al. Coding into the Great Unknown: Analyzing Instant Messaging Session Transcripts to Identify User Behaviors and Measure Quality of Service. 2010.