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Coding into the Great Unknown: Analyzing Instant Messaging Session Transcripts to Identify User Behaviors and Measure Quality of Service

Fuente: ERIC Institute of Education Sciences

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Bibliographic Details
Main Authors:	Maximiek, Sarah, Rushton, Erin, Brown, Elizabeth
Format:	Recurso educativo Open Access
Language:	en
Published:	2010
Subjects:	College Libraries Synchronous Communication Transcripts (Written Records) Use Studies Reference Services Staff Utilization Users (Information) Web Sites Demography Library Services
Online Access:	Acceder al recurso
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